Institutional Banking Relationship Lead

ADIB Group; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

ADIB invites applications for the role of Customer Relationship Officer in Dubai (Nad Al Hamr). You will manage product and service delivery for Institutional Banking customers, ensuring quality service while maintaining controls and improving efficiency.

Key duties include handling deposit and finance account documentation, promoting ADIBs products, supervising staff, and supporting management with service delivery and process improvements.

Qualifications

• Broad knowledge of ADIBs Retail Banking products & services.
• Thorough knowledge of ADIBs Retail Credit & Operational Policies & Procedures.
• Knowledge of UAE banking practices, regulations & risks.
• Knowledge of AML regulations issued by UAE Central Bank and other authorities.
• Awareness of competitors in the local market.
• Fair knowledge of service standards.
• Training skills.
• Sales skills.
• Management Information skills.
• Computer skills.

Responsibilities

• Deposit account documentation and inquiries; open/close accounts with proper forms and KYC.
• Finance account documentation; handle finance and card inquiries, file maintenance, approvals, data entry.
• Sales – manage service delivery; promote ADIB products and image.
• Staff management and coordination; supervise trainees and conduct appraisals.
• Perform other tasks as requested by management.

Skills

Retail banking knowledge

Retail credit policies

UAE banking regulations

AML regulations

Competitive landscape

Service standards

Training skills

Sales skills

MIS skills

Computer literacy

Job description

ADIB invites applications for the role of Customer Relationship Officer in Dubai (Nad Al Hamr). You will manage product and service delivery for Institutional Banking customers, ensuring quality service while maintaining controls and improving efficiency.

Key duties include handling deposit and finance account documentation, promoting ADIBs products, supervising staff, and supporting management with service delivery and process improvements.