Banking Support & Customer Experience Specialist

ADIB Group; Dubai; On-site; AED 60,000 - 85,000; Full time

Job summary

ADIB Group in Dubai is seeking a Customer Support Specialist at the Nad Al Sheba branch to assist customers with banking needs and uphold the bank's professional image.

You will handle customer instructions across channels, respond to walk-ins, and perform admin duties while delivering documents like cheque books and cards. Strong UAE banking knowledge and good computer skills are expected for success in this role.

Qualifications

• Experience with ADIB Retail & Institutional products is preferred.
• Familiarity with UAE banking regulations and risks is desirable.
• Knowledge of Central Bank requirements enhances suitability.

Responsibilities

• Executing distribution recording of customer instructions from mail, fax and other channels.
• Handling general walk-in inquiries and directing customers to the appropriate service areas.
• General administrative tasks such as preparing memos, letters and filing.
• Delivery of cheque books and ATM cards to customers.
• Handling and delivering captured card issues on account of customers.
• Delivery of covered cards to customers and returned cheques.
• Perform other responsibilities entrusted by Branch management as needed.

Skills

Retail Banking

Institutional Banking

Banking Regulations

Central Bank Rules

Service Standards

Cross-Selling

Computer Skills

Job description

ADIB Group in Dubai is seeking a Customer Support Specialist at the Nad Al Sheba branch to assist customers with banking needs and uphold the bank's professional image.

You will handle customer instructions across channels, respond to walk-ins, and perform admin duties while delivering documents like cheque books and cards. Strong UAE banking knowledge and good computer skills are expected for success in this role.