Customer Relationship Officer

ADIB Group; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

ADIB invites applications for the role of Customer Relationship Officer in Dubai (Nad Al Hamr). You will manage product and service delivery for Institutional Banking customers, ensuring quality service while maintaining controls and improving efficiency.

Key duties include handling deposit and finance account documentation, promoting ADIBs products, supervising staff, and supporting management with service delivery and process improvements.

Qualifications

• Broad knowledge of ADIBs Retail Banking products & services.
• Thorough knowledge of ADIBs Retail Credit & Operational Policies & Procedures.
• Knowledge of UAE banking practices, regulations & risks.
• Knowledge of AML regulations issued by UAE Central Bank and other authorities.
• Awareness of competitors in the local market.
• Fair knowledge of service standards.
• Training skills.
• Sales skills.
• Management Information skills.
• Computer skills.

Responsibilities

• Deposit account documentation and inquiries; open/close accounts with proper forms and KYC.
• Finance account documentation; handle finance and card inquiries, file maintenance, approvals, data entry.
• Sales – manage service delivery; promote ADIB products and image.
• Staff management and coordination; supervise trainees and conduct appraisals.
• Perform other tasks as requested by management.

Skills

Retail banking knowledge

Retail credit policies

UAE banking regulations

AML regulations

Competitive landscape

Service standards

Training skills

Sales skills

MIS skills

Computer literacy

Job description

Description

Role: Customer Relationship Officer

Location: Dubai - Nad al hammar

Role Purpose: Managing products and service function related to Institutional Banking customers to ensure the delivery of quality service to customers while projecting the warm image of ADIB maintenance of operational controls and continuous improvement in financial services and operational service efficiency.

RESPONSIBILITIES:

• Deposit account documentation. Handle inquiries related to deposit accounts. Opening and closing of deposit accounts ensure proper completion of forms observe KYC policies and CB instructions.
• Finance account documentation. Handle inquiries related to finance and covered cards proper maintenance of customer files prepare finance applications and obtain necessary approvals input of data in the system ensure proper completion of forms.
• Sales-Management of service delivery. Sell and cross sell ADIBs products and promote ADIBs image
• Staff Management and coordination. Management of subordinates plan their trainingand appraisal.
• Perform other task specified by Management.

Specialist Skills / Technical Knowledge Required for this role:

• Broad knowledge of ADIBs Retail Banking financial products & services
• Thorough knowledge of ADIBs Retail Credit & Operational Policies & Procedures
• Good Knowledge of UAE banking practices regulations & risks
• Good Knowledge of Anti-Money laundering regulations issued by the UAE Central Bank and other regulatory authorities
• General awareness of competitors in the local market
• Fair knowledge of service standards
• Training skills
• Sales skills
• Management Information skills
• Computer skills

Required Experience:

Unclear Seniority