Customer Relationship Officer

ADIB - Abu Dhabi Islamic Bank; Dubai; On-site; AED 100,000 - 140,000; Full time

Job summary

ADIB – Abu Dhabi Islamic Bank in Dubai seeks a Customer Relationship Officer at the Sheikh Zayed Road branch to deliver quality service while upholding KYC and CB requirements.

You will manage deposits and finance products, promote ADIB offerings, and supervise branch staff, supporting workflow improvements and compliance with policies.

Qualifications

• Broad knowledge of ADIB’s Retail Banking products & services
• Thorough knowledge of ADIB’s Retail Credit & Operational Policies & Procedures
• Good Knowledge of UAE banking practices, regulations & risks
• Thorough Knowledge of all the Regulations issued by Central Bank of UAE
• General awareness of competitors in the local market
• Fair knowledge of service standards
• Training skills
• Sales skills
• Management Information skills

Responsibilities

• Deposit account documentation and KYC compliance
• Finance account documentation and approvals
• Sales and cross-selling of ADIB’s products
• Staff management and training planning
• Perform other tasks as assigned by management
• Ensure adherence to policies and internal controls

Skills

Retail banking products

Credit policies

UAE banking regs

Central Bank regs

Competitor awareness

Service standards

Training skills

Sales skills

MI skills

Job description

RESPONSIBILITIES:

Role: Customer Relationship Officer

Location: BR-Shaikh Zayed Road Branch, Dubai

Role Purpose:

Managing products and service function to ensure the delivery of quality service to customers, while projecting the warm image of ADIB, maintenance of operational controls and continuous improvement in financial services and operational service efficiency

Key Accountabilities of the role

RESPONSIBILITIES:

Deposit account documentation.

Handle inquiries related to deposit accounts. Opening and closing of deposit accounts, ensure proper completion of forms, observe KYC policies and CB instructions.

Finance account documentation.

Handle inquiries related to finance and covered cards, proper maintenance of customer files, prepare finance applications and obtain necessary approvals, input of data in the system, ensure proper completion of forms.

Sales-Management of service delivery.

Sell and cross sell ADIB’s products and promote ADIB’s image

Staff Management and coordination.

Management of subordinates, plan their trainingand appraisal.

Perform other task specified by Management.

Results Required

• Achieving Monthly Budget -Provide support to CRM to prepare the comments for budget variance on achievement of branch sale of financial product targets.
• Continuous Improvement –Assist CRM toRecommend workflow changes leading to process improvements to the branch manager at least once a year
• Internal Audit & ICD Comments -Provide support to CRM in preparing detailed responses to internal audit and ICD comments relating financial products and financial customer services.
• Compliance of policies & procedures – Comply and perform Key operational controls as required in ADIB’s polices & procedures in day-to-day operations.

Specialist Skills / Technical Knowledge Required for this role:

• Broad knowledge of ADIB’s Retail Banking financial products & services
• Thorough knowledge of ADIB’s Retail Credit & Operational Policies & Procedures
• Good Knowledge of UAE banking practices, regulations & risks
• Thorough Knowledge of all the Regulations issued by Central Bank of UAE
• General awareness of competitors in the local market
• Fair knowledge of service standards
• Training skills
• Sales skills
• Management Information skills