Impactful Customer Relations Officer – Banking (Dubai)

ADIB Group; Dubai; On-site; AED 134,000 - 201,000; Full time

Job summary

ADIB Group in Dubai is looking for a Customer Relationship Officer - Floater to manage deposit and finance account inquiries, ensuring KYC compliance and delivering high-quality service across branches.

You will support sales through cross-selling ADIB products, maintain the bank's image, and coordinate staff training to uplift service standards while assisting branch management with process improvements.

Qualifications

• Minimum 2 years of experience in customer relations or similar banking roles.
• Experience handling deposit and finance account documentation and KYC/CB instructions.
• Ability to sell and cross-sell ADIB products and maintain ADIB image.

Responsibilities

• Deposit account documentation: handle inquiries, open/close deposits, complete forms, observe KYC/CB rules.
• Finance account documentation: manage inquiries, prepare finance applications, input data, ensure forms are complete.
• Sales and service delivery: sell/cross-sell ADIB products and promote the bank's image.
• Staff management: coordinate subordinates, plan training and appraisals.
• Perform other tasks as directed by Management.

Skills

Retail banking products

Credit & Ops policies

UAE banking regulations

Central Bank UAE regulations

Competitive landscape

Service standards

Training skills

Sales skills

MI skills

Computer skills

Job description

ADIB Group in Dubai is looking for a Customer Relationship Officer - Floater to manage deposit and finance account inquiries, ensuring KYC compliance and delivering high-quality service across branches.

You will support sales through cross-selling ADIB products, maintain the bank's image, and coordinate staff training to uplift service standards while assisting branch management with process improvements.