Inside Sales Admin

Smart Tank DWC LLC; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

Smart Tank DWC LLC in Dubai is seeking a Quotation Sales Support professional to prepare, issue and track customer quotations, and to keep CRM records up to date. The role supports the Regional Sales Manager with customer correspondence and follow-up.

You will manage orders from PO receipt to delivery and invoicing, coordinate documentation with QA/QC, and oversee SharePoint and CRM administration to ensure data accuracy and efficient collaboration across the Dubai office.

Qualifications

• Excellent written and verbal English communication skills.
• Hands-on experience with CRM platforms and SharePoint management.
• Degree or diploma in Business Administration, Supply Chain or related field.
• UAE work experience preferred but not essential for the right candidate.

Responsibilities

• Prepare, issue and track customer quotations using approved pricing and templates; maintain a live quotation register with follow-up dates and status updates.
• Process customer purchase orders and issue order acknowledgements within 24 hours.
• Keep quotation and order details current in the CRM as part of day-to-day sales support.
• Support the Regional Sales Manager with customer correspondence and proposal follow-up.
• Manage the complete order lifecycle from receipt of customer PO through delivery and invoicing.
• Place and track supplier purchase orders with joint venture partners and third-party manufacturers.
• Maintain an up-to-date order tracker and provide regular status reports.
• Coordinate documentation requirements with QA/QC personnel for each order.
• Own and maintain the company’s shared SharePoint sites and the CRM system as primary administrator, ensuring data accuracy, consistent structure and proper use across the team.

Skills

English communication

CRM proficiency

SharePoint

MS Office

Education

Bachelor's/Diploma in Business Admin / Supply Chain

Tools

Microsoft SharePoint

CRM systems

Job description

Quotations Sales Support

• Prepare and issue and track customer quotations using approved pricing and templates; maintain a live quotation register with follow-up dates and status updates.
• Process customer purchase orders and issue order acknowledgements within 24 hours.
• Keep quotation and order details current in the CRM as part of day‑to‑day sales support.
• Support the Regional Sales Manager with customer correspondence and proposal follow‑up.

Order Management

• Manage the complete order lifecycle from receipt of customer PO through delivery and invoicing.
• Place and track supplier purchase orders with joint venture partners and third‑party manufacturers.
• Maintain an up‑to‑date order tracker and provide regular status reports.
• Coordinate documentation requirements with QA/QC personnel for each order.

Basic Logistics Coordination

• Coordinate smaller commodity shipments with freight forwarders and third‑party logistics providers.
• Prepare and verify shipping documentation, including commercial invoices, packing lists and certificates of origin.
• Monitor shipment progress and provide proactive updates to customers.

Shared Services – Admin, SharePoint & CRM Ownership

• Own and maintain the company’s shared SharePoint sites and the CRM system as primary administrator, ensuring data accuracy, consistent structure and proper use across the team.
• Maintain accurate CRM records including opportunities, activities, quotations and orders.
• Provide general administrative and assistant support to the Regional Sales Manager, including meeting minutes, scheduling and follow‑up actions.
• Support other shared administrative functions across the Dubai office as needed.

Qualifications

• 1–3 years of experience in inside sales, order management, administrative/assistant support, or related roles.
• Hands‑on experience with Microsoft SharePoint and CRM platforms, with the ability to take ownership of their upkeep, structure and data quality.
• UAE work experience preferred but not essential for the right candidate.
• Knowledge of UAE free zone operations and customs procedures.
• Working knowledge of Incoterms (EXW, FOB, CIF, DDP, DAP).
• Experience with CRM and ERP systems.
• Strong Microsoft Excel, Word and Outlook skills.
• Excellent written and verbal English communication skills.
• Degree or diploma in Business Administration, Supply Chain Management or a related field.

Preferred Qualifications

• Experience in aviation, oil & gas, industrial equipment or technical trading industries.
• Familiarity with freight booking platforms and shipment tracking systems.
• Arabic language skills.