Sales Support

Nathan & Nathan; Dubai; On-site; AED 70,000 - 90,000; Full time

Job summary

Nathan & Nathan in Dubai is looking for a Sales Support Executive to facilitate end-to-end sales operations across diverse business entities. This role emphasizes managing quotations, sales orders, and customer coordination to enhance the customer experience.

The ideal candidate will have a Bachelor's degree and 2-5 years in Sales Support or similar fields, ideally within trading services. Proficiency in CRM and ERP is essential, as well as strong analytical skills to support sales documentation and compliance.

Qualifications

• 2-5 years of experience in Sales Support or Sales Coordination.
• Strong experience working in multi-entity environments.
• Detail-oriented with a customer-first mindset.

Responsibilities

• Support the centralized sales team across multiple entities.
• Prepare and manage quotations, proposals, and sales orders.
• Maintain accurate sales records and documentation.

Skills

Sales Support

CRM systems

MS Excel

Analytical skills

Customer communication

Education

Bachelor's degree in Business Administration or related field

Tools

CRM systems

ERP systems

Job description

About the job Sales Support

We are currently hiring for a Sales Support Executive role for a diversified group of companies in the UAE with multiple business entities spanning trading and distribution operations. The organization operates in a fast-paced, multi-entity environment and is known for its strong regional presence and customer-centric approach.

Job Overview

The Executive – Sales Support will play a key role in enabling smooth end-to-end sales operations across multiple business units. This includes managing quotations, sales orders, customer coordination, documentation, reporting, and cross-functional collaboration with finance, logistics, legal, and marketing teams.

The role is critical in ensuring efficient sales processes, timely follow-ups, and a seamless customer experience across all group entities.

Key Responsibilities

Sales Support & Operations

• Support the centralized sales team across multiple entities
• Prepare and manage quotations, proposals, contracts, and sales orders
• Actively engage with leads, follow up with customers, and support deal closures
• Maintain CRM systems, pipelines, and customer databases
• Track order status and ensure timely updates across stakeholders

Customer Support

• Handle customer queries related to quotations, orders, invoices, and delivery updates
• Ensure a consistent and high-quality customer experience
• Support onboarding and account maintenance activities

Documentation & Reporting

• Maintain accurate sales records and documentation as per company policies
• Prepare weekly and monthly sales reports and dashboards
• Support compliance and audit requirements

Cross-Functional Coordination

• Coordinate with Finance for pricing, invoicing, credit control, and collections
• Liaise with Logistics for stock availability and delivery scheduling
• Work with Legal, Marketing, and Procurement teams for contracts, sales collateral, and related support

Process Improvement

• Support standardization of sales processes across entities
• Identify gaps and contribute to efficiency improvements
• Assist in CRM/ERP enhancements and system implementation

Requirements & Skills

• Bachelor's degree in Business Administration, Commerce, or related field
• 2–5 years of experience in Sales Support / Sales Coordination / Commercial Operations - Not Customer Service
• Strong experience working in multi-entity or group-level environments preferred
• Prior experience in trading or service-based companies highly preferred
• Strong proficiency in CRM and ERP systems (mandatory focus area)
• Excellent MS Excel, reporting, and analytical skills
• Strong communication, coordination, and multitasking abilities
• Detail-oriented with a customer-first mindset
• An attested degree is a must for being considered for the role