Information Technology Support Engineer

We One; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

We One is seeking an IT Support Engineer to join the client IT team in Dubai. The role involves providing L1/L2 support for hardware, software, and network issues, managing incidents, and ensuring thorough documentation.

You will assist with software installations, upgrades, access management, and user requests. Additionally, you will handle system administration tasks, manage user accounts, patching, backups, and recovery processes, and collaborate with IT colleagues to resolve complex cases.

Qualifications

• Bachelor's degree in Computer Science, IT, or a related field.
• Minimum 5 years of end-user support and system administration experience.
• Strong knowledge of IT service management frameworks such as ITIL.
• Experience with user account management, software management, and patch management.
• Excellent leadership, analytical and communication skills.

Responsibilities

• Provide L1/L2 support for hardware, software, and network-related issues.
• Manage and resolve IT incidents and service requests, with proper documentation and tracking.
• Support software installations, hardware upgrades, access management, and user requests.
• Maintain IT asset inventory and provide basic user training and documentation.
• Collaborate with internal IT teams to ensure timely issue resolution.

Skills

ITIL knowledge

End-user support

System administration

Windows/Linux server knowledge

Network troubleshooting

Leadership and teamwork

Communication skills

Education

Bachelor's degree in Computer Science or IT

Tools

Active Directory

Microsoft SCCM

ITSM tools

Job description

One of our clients is looking to hire an IT Support Engineer for their IT Team. Below is the job description:

Responsibilities:

End User Support

• Provide L1/L2 support for hardware, software, and network-related issues.
• Manage and resolve IT incidents and service requests, ensuring proper documentation and tracking.
• Support software installations, hardware upgrades, access management, and user requests.
• Maintain IT asset inventory and provide basic user training and support documentation.
• Collaborate with internal IT teams to ensure timely issue resolution.

System Administration

• Manage user accounts and access permissions.
• Support software installation, configuration, and maintenance.
• Assist with patch management, backup, and recovery processes.
• Provide first-level support for systems, servers, and network-related issues, escalating complex cases when required.

Required experience:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 5 years of experience in end-user support and system administration.
• Strong knowledge of IT service management frameworks such as ITIL.
• Experience with user account management, software management, and patch management.
• Excellent leadership and team management skills.
• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.