Information Technology Support Assistant

Seattle Aviation Solutions; Dubai; On-site; AED 78,000 - 112,000; Full time

Benefits offered by this job

Health insurance coverage

Exposure to a global IT environment

Job summary

Seattle Aviation Solutions (SAS) | Dubai, UAE, is seeking an IT Support Assistant to keep the Dubai team operational. You will be the first point of contact for device, printer, and network issues, handling requests end-to-end and maintaining documentation to prevent repeated questions.

The role is hands-on, desk- and remote-focused, with asset management, device setup, and process documentation as core duties. Night shift is required (8pm–5am GST).

Qualifications

• 2–3 years in desktop support or IT helpdesk.
• Bachelor's degree or diploma in IT/CS or related field.
• Experience supporting Windows 11 environments.
• Familiarity with DNS/DHCP/VPNs and basic networking.
• Strong troubleshooting skills and patience to resolve issues.
• Clear communication with non‑technical users.
• Ability to juggle multiple tickets and prioritize tasks.

Responsibilities

• Provide onsite and remote desktop, printer, and peripheral support.
• Troubleshoot hardware, software, network, and user access issues.
• Run routine system updates and security patches.
• Maintain antivirus and endpoint security on all machines.
• Onboard/offboard employees including device setup and access changes.
• Log requests and resolutions in the ticketing system.
• Write IT procedures and end-user guides.
• Track IT assets and inventory records.
• Coordinate with IT team on escalated issues.
• Support IT projects and technology improvements.

Skills

Desktop support

Windows 11

Networking basics

Ticketing systems

Remote support tools

Troubleshooting

Clear communication

Prioritization

Education

Bachelor's degree or diploma in IT/CS

Tools

Ticketing systems

Remote support tools

Monitoring software

PowerShell scripting

Job description

Seattle Aviation Solutions (SAS) | Dubai, UAE | Full-time, Junior or Associate level

Night Shift Required (8pm - 5am GST)

ABOUT SEATTLE AVIATION SOLUTIONS

Seattle Aviation Solutions is a global distributor of aftermarket parts for business and commercial aircraft. We are headquartered in Seattle with operational hubs in Dubai and Turkey, and we supply airlines, MROs, and operators worldwide.

THE ROLE

We are hiring an IT Support Assistant to keep our Dubai team working. You will be the first person people come to when a laptop will not connect, a printer stops responding, or a new hire needs a machine on day one, and you will handle those requests start to finish rather than passing them along.

This is a hands on support role. You will spend your time at desks and on remote sessions rather than in planning meetings, and you will own the small things that keep an office running, including asset records, device setup, and the documentation that stops the same question from coming up twice.

WHAT YOU WILL DO

• Provide onsite and remote support for desktops, laptops, printers, and other peripherals.
• Troubleshoot hardware, software, network, and user access issues.
• Run routine system updates, software installations, security patches, and device maintenance.
• Keep antivirus and endpoint security tools active and current on every machine.
• Handle employee onboarding and offboarding, including device setup, account configuration, access changes, and equipment collection.
• Log support requests, troubleshooting steps, and resolutions in the ticketing system.
• Write and maintain IT procedures, FAQs, and end user guides.
• Track IT assets and keep equipment inventory records accurate.
• Coordinate with our wider IT team on escalated issues.
• Support IT projects and technology improvements as they come up.

WHAT WE ARE LOOKING FOR

• 2 to 3 years in desktop support, IT helpdesk, technical support, or a similar role.
• Bachelor's degree or diploma in Information Technology, Computer Science, or a related field. Equivalent practical experience will also be considered.
• Solid experience supporting Windows 11 environments.
• Working knowledge of networking basics, including IP addressing, DNS, DHCP, and VPNs.
• Familiarity with ticketing systems, remote support tools, and monitoring software.
• Strong troubleshooting instincts and the patience to work a problem until it is actually fixed.
• Clear communication with people who are not technical, since most of your requests will come from them.
• The ability to juggle several open tickets and prioritize them without someone assigning order.

Nice to Have

• Salesforce administration or support experience.
• Microsoft 365 administration, including Entra ID, Intune, or Exchange.
• Experience supporting users across multiple time zones or offices.
• Basic scripting in PowerShell for repetitive tasks.

COMPENSATION AND BENEFITS

• Competitive salary with performance based incentives.
• Health insurance coverage.
• Exposure to a global IT environment spanning Seattle, Dubai, and Turkey, with room to grow as our systems do.