Regional IT Support Specialist

Potter Global Technologies; Dubai; On-site; AED 70,000 - 120,000; Full time

Benefits offered by this job

Employee Ownership Program

401(k) with company match

Generous paid time off

Continuous learning opportunities

Financial Wellness programs

Job summary

Potter Global Technologies in Dubai South is seeking a Regional IT Support Specialist for the Middle East to serve as the primary contact for day-to-day IT support across the region. You will provide in-person support at the Dubai office and remote assistance for traveling and field staff, troubleshoot laptops, printers, and peripherals, and resolve Windows and Office 365 issues.

You will handle VPN and network connectivity, coordinate hardware deployments and asset management, and ensure

Qualifications

• 3+ years in IT support or similar role.
• Strong Windows and Office 365 experience.
• Remote support for dispersed users.
• Networking basics incl. VPN, DNS, DHCP, Wi-Fi.
• Experience with tickets and endpoint management.
• Excellent customer service and communication.

Responsibilities

• Serve as primary IT support contact for the Middle East region.
• Provide in-person support at the Dubai office and remote support for traveling staff.
• Troubleshoot laptops, printers, and peripherals; resolve Windows/Office 365 issues.
• Support VPN, Wi-Fi, and connectivity problems.
• Coordinate hardware deployments and asset management.
• Ensure security standards and corporate IT policies are followed.

Skills

Customer service

Communication

Troubleshooting

Problem solving

Teamwork

Education

Associate/Bachelor in IT or CS

IT certifications

Tools

Office 365

Windows

Intune

Endpoint management

Ticketing tools

Job description

Job Description:

Job Details

Job Location: Dubai South

Position Type: Full Time

Join Us as a Regional IT Support Specialist - Middle East at Potter Global Technologies

At Potter Global Technologies, we've been protecting lives around the world for over 125 years - and we're just getting started. We're a global leader in life safety solutions, committed to saving lives through innovative technology and trusted partnerships. Our vision is for our customers to know us globally as their innovative, easy-to-do-business-with, best-in-class life-safety product partner. And our mission? With a passion for creating safer environments worldwide, our mission is to provide our customers with a team of real people that connect them with reliable expertise in life safety applications.

What You’ll Do

• Serve as the primary point of contact for day-to-day IT support within the Middle East region.
• Provide in-person support for employees in the regional office and remote support for traveling, home-based, and field sales employees.
• Troubleshoot laptops, mobile devices, docking stations, monitors, printers, peripherals, and other end-user technology.
• Diagnose and resolve Windows, Office 365, application, account, and connectivity issues.
• Support Outlook, Teams, OneDrive, SharePoint, and other company-approved productivity and collaboration applications.
• Troubleshoot VPN, Wi-Fi, internet connectivity, authentication, and remote-access issues.
• Assist traveling employees with technology issues affecting their ability to work from hotels, customer locations, home offices, and other remote environments.
• Provide responsive support to sales employees where technology interruptions may directly affect customer meetings, presentations, or business activity.
• Configure, deploy, maintain, and replace laptops, mobile devices, and peripherals.
• Coordinate equipment shipments to and from remote employees throughout the region.
• Maintain accurate records of assigned hardware, inventory, accessories, and equipment lifecycle.
• Prepare technology for new hires and ensure equipment is recovered and processed appropriately during employee departures.
• Coordinate warranty repairs, replacements, and vendor support when necessary.
• Follow Corporate IT standards for device configuration, security, software installation, and asset management.
• Perform new hire orientation on first day of employment.

Qualifications

• 3+ years of experience in IT support, desktop support, field support, or a similar end-user technology role.
• Strong experience supporting Windows laptops and Office 365 environments.
• Experience providing remote technical support to geographically dispersed users.
• Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, Wi-Fi, VPN, and internet connectivity.
• Experience supporting mobile devices, printers, peripherals.
• Experience with ticketing, remote-support, and endpoint-management tools.
• Strong troubleshooting and analytical skills with the ability to independently diagnose and resolve problems.
• Excellent customer-service and communication skills.

Preferred Qualifications

• Associate’s or bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.
• CompTIA A+, Network+, Microsoft, or similar industry certifications.
• Experience with Microsoft Intune or another endpoint-management platform.
• Experience supporting a mobile sales or field-based workforce.
• Experience working within a global Corporate IT organization.

Key Strengths & Skills

• Success in working and driving results in a cross-functional environment.
• Ability to communicate effectively with both technical and non-technical employees.
• Strong organizational skills and the ability to manage competing priorities with limited day-to-day supervision.
• Ability to take ownership of an issue from initial report through resolution or escalation.
• Effective at assessing customer needs and proposing solutions.
• Excellent verbal and written communication skills.
• Effective organization and time management skills.
• Ability to work independently and as part of a team.

Our Culture

• We build strong relationships-with teammates, partners, and customers.
• We take pride in knowing every product we build serves the purpose of protecting lives.
• We listen actively, coach frequently, and own our results.
• We foster innovation, value curiosity, and believe that experimentation is part of growth.
• We create a welcoming and inclusive space where everyone belongs.
• We take ownership of our work - quality and safety are at the core of what we do.

Benefits That Matter

• Employee Ownership Program - You're not just an employee-you're an owner. We share success together.
• 401(k) with company match.
• Generous paid time off and holidays.
• Continuous learning and development opportunities.
• Financial Wellness programs including complimentary Certified Financial Planner sessions.
• Recognition programs that celebrate individual and team wins.
• A mission-driven team that supports life-saving outcomes, every day.

Location

This is a full-time position, on-site at our Dubai location. The expected schedule is 40 hours per week, Monday through Friday, but an occasional shift in hours may be necessary to accommodate project schedules.