IT Desktop Support (m/f/d)

Halian; Dubai; On-site; AED 89,000 - 134,000; Full time

Job summary

Halian is seeking an experienced IT Desktop Support End User in Dubai to join the IT team. You will diagnose and resolve hardware and software issues, maintain desktop systems and ensure smooth IT service delivery across the organization.

The role focuses on advanced end-user support, OS installations, software deployments, AD administration, and remote troubleshooting to minimize downtime and meet SLAs.

Qualifications

• 3+ years of experience in desktop support or IT support.
• Proficiency with Windows 10/11, macOS, and basic Linux.
• Experience with hardware troubleshooting for desktops, laptops, printers.
• Familiarity with AD, DNS, DHCP and core networking services.
• Experience with remote support tools and ticketing systems.

Responsibilities

• Provide advanced technical support for end-users on hardware, software and network issues.
• Troubleshoot desktop and laptop problems across Windows/Mac/Linux and peripherals.
• Perform imaging, OS installations and software deployments (SCCM, Ghost or similar).
• Manage Active Directory accounts, group policies, and permissions.
• Collaborate with Level 1 support to resolve escalated issues promptly.
• Provide remote troubleshooting and support via remote desktop tools.

Skills

Troubleshooting

Customer service

Communication

Time management

Tools

Active Directory

DNS

DHCP

SCCM

Remote Desktop

VMware

Office 365

Job description

IT Desktop Support End User

• Dubai
• 6 Month Extendable Contract

We are seeking a highly skilled and motivatedDesktop Support End User to join our IT support team. The ideal candidate will have strong troubleshooting skills and experience providing technical assistance and support to end-users. You will be responsible for diagnosing and resolving hardware and software issues, maintaining desktop systems, and ensuring the overall smooth operation of IT services within the organization.

Key Responsibilities:

• Provide advanced technical support to end-users for hardware, software, and network-related issues.
• Troubleshoot and resolve desktop and laptop issues, including operating system (Windows/Mac/Linux), application software, and peripheral devices (printers, scanners, etc.).
• Perform system imaging, OS installations, and software deployments using tools like SCCM, Ghost, or similar.
• Manage, maintain, and support Active Directory accounts, group policies, and permissions.
• Collaborate with the Level 1 support team to resolve escalated technical issues in a timely manner.
• Provide hands‑on troubleshooting for desktop, laptop, and mobile devices, ensuring minimal downtime for end‑users.
• Support the deployment, configuration, and management of desktop hardware and software, including patch management.
• Maintain knowledge base articles and documentation for common issues and solutions.
• Assist in the preparation and deployment of IT hardware and software upgrades.
• Work closely with the IT team to support and maintain IT infrastructure and services.
• Perform remote troubleshooting and provide user support through remote desktop tools.
• Respond to and prioritize service requests in accordance with Service Level Agreements (SLAs).

Required Qualifications:

• 3+ years of experience in desktop support, IT support, or a related technical field.
• Proficiency in supporting Microsoft Windows OS (Windows 10/11), macOS, and basic Linux systems.
• Experience with hardware troubleshooting and diagnostics (e.g., desktops, laptops, printers).
• Familiarity with Active Directory, Group Policy, DNS, DHCP, and other core network services.
• Experience with remote desktop support tools and ticketing systems.
• Strong problem‑solving skills with a focus on customer service and efficient issue resolution.
• Excellent verbal and written communication skills.
• Ability to prioritize tasks and manage time effectively.

Preferred Qualifications:

• CompTIA A+ or other relevant certifications.
• Experience with mobile device management (MDM) solutions.
• Familiarity with ITIL or similar IT service management frameworks.
• Experience with VMware or other virtualization technologies.
• Knowledge of cloud‑based applications and services (e.g., Office 365, Google Workspace).