Information Technology Supervisor

Rotana; Abu Dhabi; On-site; AED 150,000 - 180,000; Full time

Job summary

Rotana in Abu Dhabi seeks an Information Technology Supervisor to lead on-site IT operations, ensuring hardware/software reliability and guest service support. The role emphasizes proactive management, documentation, and cross-functional teamwork within IT.

You will monitor hardware, maintain inventories, manage access, and coordinate repairs, while upholding department procedures and service levels in a fast-paced hospitality environment.

Qualifications

• Degree in information technology or related field.
• Experience in IT operations and equipment maintenance.

Responsibilities

• Monitor operation and security of all computer hardware.
• Serve as primary contact for servicing computers and printers.
• Maintain inventory of office and computer supplies.
• Update hardware/software logs per procedures.
• Document hardware configuration and inventory.
• Document telephone system configuration and MPT lines.
• Understand and perform department procedures.
• Carry out repairs and maintenance of PCs, printers, telephones, and systems.
• Manage user access requests (Win2000, E-mail, Opera, Micros, Novell).
• Respond to user requests with adequate support.

Skills

Fault finding

Self motivated

Hands-on

Adaptability

Pro-active

Effective Communication

Planning for Business

Supervising People

Supervising Operations

Teamwork

Customer Focus

Drive for Results

Education

Degree in Information Technology

Tools

Windows 2000

E-mail

Opera

Micros

Novell

Job description

Job Title

Information Technology Supervisor

Job Location

Abu Dhabi, United Arab Emirates

Work Mode

On-site

Date Posted

8 October 2026

Job Reference/ID

JB5492239

Job Description / Role

We are currently seeking for passionate and dynamic IT professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

Key Responsibilities

• Monitor the operation and security of all computer hardware and ensure that it is operating properly
• Serve as primary contact for all servicing of computers, printers, etc.
• Maintain a sufficient inventory of all office and computer supplies
• Maintain all hardware and software logs updated as per departmental working procedures
• Maintain the documentation of all hardware configuration and inventory
• Maintain the documentation of the telephone system configuration and all MPT lines
• Understand all the department working procedures and perform the related tasks as described
• Carry out the repairs and maintenance of all PCs, printers, telephones, interactive system, key lock system, etc.
• Maintain all users access request and authorizations (Win2000, E-mail, Opera, Micros, Novell)
• Respond to all users request and provide them with adequate support

Experience Required

• Previous experiences in the same role along with a proven knowledge in the operation and maintenance of the equipment.

Education Qualifications: You should have a degree within the information technology field.

Skills Required

• Ability to fault, find and rectify subsystems
• Self motivated
• Hands-on and flexible approach
• Ability to adapt to unpredictable events
• Pro-active and reliable
• Effective Communication
• Planning for Business
• Supervising People
• Supervising Operations
• Teamwork
• Customer Focus
• Drive for Results

Languages

Good command of English

Employment / Job Type

Full Time

Nationality

UAE National (Emiratisation)

About the Company

Abu Dhabi headquartered hotel management company and one of the largest homegrown operators in the Middle East and Africa. Founded in the 1990s, Rotana manages properties under Rotana Hotels and Resorts, Centro, Rayhaan, Arjaan, and Edge, covering business hotels, resorts, and serviced apartments across the Gulf, Africa, and Eastern Europe.

Company Industry

Hospitality

Department / Functional Area

Information Technology

Closing Date

9 December 2026