Information Technology Supervisor - Emirati Talent

Rotana Hotels; Abu Dhabi; On-site; AED 120,000 - 180,000; Full time

Job summary

Rotana Hotels is seeking an IT Supervisor in Abu Dhabi to oversee computer hardware operation and security. The role includes servicing computers and peripherals, maintaining inventories, and documenting configurations and access controls.

The candidate will ensure timely repairs, manage access requests, and uphold department procedures while delivering reliable IT support to guests and staff in a fast-paced hospitality environment.

Qualifications

• Experience in IT support and helpdesk operations.
• Familiar with Windows networks and common software applications.
• Ability to maintain hardware and software logs and inventory.

Responsibilities

• Monitor operation and security of computer hardware and ensure proper operation.
• Serve as primary contact for servicing computers, printers, etc.
• Maintain a sufficient inventory of all office and computer supplies.
• Maintain all hardware and software logs updated per procedures.
• Document hardware configuration and inventory.
• Document telephone system configuration and all MPT lines.
• Understand department procedures and perform related tasks.
• Carry out repairs and maintenance of PCs, printers, telephones, interactive system, key lock system, etc.
• Maintain all users access requests and authorizations (Win2000, E-mail, Opera, Micros, Novell).
• Respond to user requests and provide adequate support.

Job description

We are currently seeking for passionate and dynamic IT professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As an IT Supervisor your role will include key responsibilities such as:

• Monitor the operation and security of all computer hardware and ensure that it is operating properly
• Serve as primary contact for all servicing of computers, printers, etc.
• Maintain a sufficient inventory of all office and computer supplies
• Maintain all hardware and software logs updated as per departmental working procedures
• Maintain the documentation of all hardware configuration and inventory
• Maintain the documentation of the telephone system configuration and all MPT lines
• Understand all the department working procedures and perform the related tasks as described
• Carry out the repairs and maintenance of all PCs, printers, telephones, interactive system, key lock system, etc.
• Maintain all users access request and authorizations (Win2000, E-mail, Opera, Micros, Novell)
• Respond to all users request and provide them with adequate support