Information Technology Coordinator

AccorHotels Middle East; Abu Dhabi; On-site; AED 60,000 - 110,000; Full time

Job summary

Sofitel Al Hamra Beach Resort in Ras Al-Khaimah, United Arab Emirates, seeks an Information Technology Coordinator to provide essential IT support and coordinate technology operations. You will troubleshoot hardware and software issues, manage tickets, maintain inventories, and document systems to ensure reliable service across the property.

The role demands strong organizational skills, attention to detail, and the ability to work with vendors and the IT team to uphold security policies and

Qualifications

• 2+ years in IT support, help desk, or similar role.
• Proficiency with Windows and macOS operating systems.
• Strong knowledge of network fundamentals and troubleshooting.
• Experience with IT ticketing and asset management systems.
• Familiarity with hardware installation, configuration, and maintenance.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Exceptional attention to detail and organizational abilities.
• Proficiency in time management and multitasking.
• Ability to work independently and as part of a team.

Responsibilities

• Provide first-level IT support to end-users and troubleshoot issues.
• Manage IT ticketing systems and track resolution progress.
• Install, configure, and maintain hardware, software, and peripherals.
• Perform routine system maintenance, updates, and patches.
• Manage user accounts, access permissions, and authentication.
• Maintain accurate inventory of IT equipment, licenses, and software.
• Coordinate with IT team and vendors to resolve issues.
• Document procedures and configurations for future reference.
• Assist with network monitoring and basic infrastructure tasks.
• Provide user training and onboarding for new software.
• Ensure compliance with IT security policies and best practices.

Skills

Windows

macOS

Networking basics

IT ticketing

Asset management

Hardware installation

Problem solving

Communication

Attention to detail

Time management

Team player

Independent working

Job description

Job description

Company Description

Sofitel Al Hamra Beach Resort

Job Description

We're looking for a detail-oriented and organized Information Technology Coordinator to join our team in Ras Al-Khaimah, United Arab Emirates. In this role, you will provide essential IT support and coordination services to ensure the smooth operation of our organization's technology infrastructure. The ideal candidate will be efficient, analytical, and committed to delivering professional technical support while maintaining meticulous documentation and organization of IT systems and resources.

• Provide first-level technical support to end-users, troubleshooting hardware, software, and connectivity issues in a timely manner
• Manage and monitor IT ticketing systems, prioritizing requests and tracking resolution progress
• Install, configure, and maintain computer hardware, software applications, and peripherals across the organization
• Perform routine system maintenance, updates, and patches to ensure optimal performance and security
• Manage user accounts, access permissions, and authentication systems with attention to security protocols
• Maintain accurate inventory records of IT equipment, licenses, and software assets
• Coordinate with IT team members and external vendors to resolve complex technical issues
• Document technical procedures, solutions, and system configurations for future reference and knowledge sharing
• Assist with network monitoring and basic infrastructure support under the guidance of senior IT staff
• Provide user training and onboarding support for new software and systems
• Ensure compliance with IT security policies and best practices

Qualifications

• 2+ years of experience in IT support, help desk, or similar technical support role
• Proficiency with Windows and macOS operating systems
• Strong knowledge of network fundamentals and basic troubleshooting
• Experience with IT ticketing and asset management systems
• Familiarity with hardware installation, configuration, and maintenance
• Excellent problem-solving and analytical skills
• Strong communication and interpersonal skills
• Exceptional attention to detail and organizational abilities
• Proficiency in time management and multitasking
• Ability to work independently and as part of a team

Preferred Skills

• Experience with Active Directory and user account management
• Knowledge of cloud services such as Microsoft Azure or Amazon Web Services
• Familiarity with virtualization technologies
• Understanding of IT security principles and best practices
• Experience with technical documentation and knowledge base creation
• Customer service orientation and user support experience