Information Technology Supervisor - Emirati Talent

Saadiyat Rotana Resort & Villas; Abu Dhabi; On-site; AED 120,000 - 180,000; Full time

Job summary

Saadiyat Rotana Resort & Villas is seeking an IT Supervisor to deliver reliable IT services for our guests and team. You will monitor hardware operation and security, serve as the primary contact for computer and telephony servicing, and maintain logs, inventories, and documentation to support smooth hotel operations.

The ideal candidate holds a degree in information technology, has prior experience in a similar role, and demonstrates strong English communication and problem solving to fault,

Qualifications

• Requires a degree in information technology and prior experience in a similar role.
• Good command of English and ability to fault, find and rectify subsystems are essential.

Responsibilities

• Monitor operation and security of all computer hardware and ensure proper operation.
• Serve as primary contact for servicing of computers, printers, etc.
• Maintain inventory of all office and computer supplies.
• Update hardware and software logs as per procedures.
• Document hardware configuration and inventory.
• Document telephone system configuration and all MPT lines.
• Understand department procedures and perform related tasks.
• Carry out repairs and maintenance of PCs, printers, telephones, interactive systems, and other equipment.
• Manage user access requests and permissions (Win2000, E-mail, Opera, Micros, Novell).
• Respond to user requests and provide adequate support.

Skills

Hotel operations understanding

Effective communication

Business planning

People supervision

Cultural awareness

Operations supervision

Teamwork

Adaptability

Customer focus

Drive for results

Education

Degree in information technology

Job description

Job Description

We are currently seeking for passionate and dynamic IT professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

Job Description

We are currently seeking for passionate and dynamic IT professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As an IT Supervisor your role will include key responsibilities such as-

• Monitor the operation and security of all computer hardware and ensure that it is operating properly
• Serve as primary contact for all servicing of computers, printers, etc.
• Maintain a sufficient inventory of all office and computer supplies
• Maintain all hardware and software logs updated as per departmental working procedures
• Maintain the documentation of all hardware configuration and inventory
• Maintain the documentation of the telephone system configuration and all MPT lines
• Understand all the department working procedures and perform the related tasks as described
• Carry out the repairs and maintenance of all PCs, printers, telephones, interactive system, key lock system, etc.
• Maintain all users access request and authorizations (Win2000, E-mail, Opera, Micros, Novell)
• Respond to all users request and provide them with adequate support

Education, Qualifications & Experiences

You should have a degree within the information technology field and previous experiences in the same role along with a proven knowledge in the operation and maintenance of the equipment. A good command of English and the ability to fault, find and rectify subsystems are essentials.

Knowledge & Competencies

• Understanding Hotel Operations
• Effective Communication
• Planning for Business
• Supervising People
• Understanding Differences
• Supervising Operations
• Teamwork
• Adaptability
• Customer Focus
• Drive for Results