Information Technology Coordinator

Sofitel; Ras Al Khaimah; On-site; AED 60,000 - 100,000; Full time

Job summary

Sofitel Al Hamra Beach Resort in Ras Al Khaimah, United Arab Emirates is seeking an Information Technology Coordinator. The role provides essential IT support and coordination to ensure smooth operation of the technology infra and meticulous documentation of systems.

You will handle end-user support, ticketing, hardware/software maintenance, and security compliance, while coordinating with IT team members and vendors. This on-site position requires detail-oriented and organized professionals.

Qualifications

• Minimum 2+ years in IT support, help desk, or similar role.
• Proficiency with Windows and macOS operating systems.
• Solid understanding of network fundamentals and basic troubleshooting.
• Experience with IT ticketing and asset management systems.
• Familiarity with hardware installation, configuration and maintenance.

Responsibilities

• Provide first-level technical support to end-users, troubleshooting hardware, software, and connectivity issues.
• Manage and monitor IT ticketing systems, prioritizing requests and tracking resolution progress.
• Install, configure, and maintain computer hardware, software applications, and peripherals.
• Perform routine system maintenance, updates, and patches for security and performance.
• Manage user accounts, access permissions, and authentication with security in mind.
• Document technical procedures, solutions, and configurations for future reference.

Skills

IT Support

Help Desk

Windows

macOS

Networking basics

Ticketing systems

Documentation

Time management

Tools

Active Directory

Azure

AWS

Virtualization

VMware

Job description

Company Description

Sofitel Al Hamra Beach Resort

Job Description

We're looking for a detail-oriented and organized Information Technology Coordinator to join our team in Ras Al-Khaimah, United Arab Emirates. In this role, you will provide essential IT support and coordination services to ensure the smooth operation of our organization's technology infrastructure. The ideal candidate will be efficient, analytical, and committed to delivering professional technical support while maintaining meticulous documentation and organization of IT systems and resources.

• Provide first-level technical support to end-users, troubleshooting hardware, software, and connectivity issues in a timely manner
• Manage and monitor IT ticketing systems, prioritizing requests and tracking resolution progress
• Install, configure, and maintain computer hardware, software applications, and peripherals across the organization
• Perform routine system maintenance, updates, and patches to ensure optimal performance and security
• Manage user accounts, access permissions, and authentication systems with attention to security protocols
• Maintain accurate inventory records of IT equipment, licenses, and software assets
• Coordinate with IT team members and external vendors to resolve complex technical issues
• Document technical procedures, solutions, and system configurations for future reference and knowledge sharing
• Assist with network monitoring and basic infrastructure support under the guidance of senior IT staff
• Provide user training and onboarding support for new software and systems
• Ensure compliance with IT security policies and best practices

Qualifications

• 2+ years of experience in IT support, help desk, or similar technical support role
• Proficiency with Windows and macOS operating systems
• Strong knowledge of network fundamentals and basic troubleshooting
• Experience with IT ticketing and asset management systems
• Familiarity with hardware installation, configuration, and maintenance
• Excellent problem-solving and analytical skills
• Strong communication and interpersonal skills
• Exceptional attention to detail and organizational abilities
• Proficiency in time management and multitasking
• Ability to work independently and as part of a team

Preferred Skills

• Experience with Active Directory and user account management
• Knowledge of cloud services such as Microsoft Azure or Amazon Web Services
• Familiarity with virtualization technologies
• Understanding of IT security principles and best practices
• Experience with technical documentation and knowledge base creation
• Customer service orientation and user support experience