Food & Beverage Supervisor

Palazzo Versace Dubai; Dubai; On-site; AED 95,000 - 179,000; Full time

Job summary

Palazzo Versace Dubai is seeking a detail‑oriented service staff supervisor to lead a diverse team in a luxury hotel setting. You will oversee service standards, greet guests, and ensure an exceptional beverage and dining experience at events.

The role requires a basic hotel diploma, 2+ years in a multicultural 5‑star environment, and the ability to work under pressure with long hours. You will coordinate mise en place, cash handling, and uphold cleanliness across venues.

Qualifications

• Basic hotel school diploma is required.
• Experience in food & beverage or event field is preferred.
• Ability to work under pressure in a customer service environment.
• Flexible and able to work long hours.
• Creative and positive mindset.
• Experience working in multicultural environments.

Responsibilities

• Supervise the service staff team.
• Ensure standards are met 100% of the time.
• Be punctual, greet colleagues and report to supervisor on arrival.
• Offer guests an enjoyable, expertly served beverage/dining experience for events.
• Anticipate and meet guests' requirements before requests.
• Use the hotel's computer system to ring up sales, print checks and close out.
• Ensure guest satisfaction and report problems to management with resolution.
• Prepare mise en place and setup for next day's events.
• Keep all areas, stores and back areas clean and tidy.
• Handle cash and credit card procedures according to accounting guidelines.

Skills

Customer service

Event support

Food & beverage

Last-minute coordination

Education

Basic hotel school diploma

Job description

JOB SUMMARY

• Supervise the service staff team
• Ensure the standards are plied with 100% of the guest 100% of the time.
• Be punctual, greet colleagues and reports to supervisor upon arrival for duties.
• Offer guests an enjoyable, expertly served beverage/dining experience for all events.
• Anticipate and service of guests' requirements before requests is necessary.
• Utilize the hotel's computer system ringing up sales, printing checks, closing checks and completing closing readings.
• Ascertain a guest's satisfaction and handle any problem, which may arise informing a manager of the problem and how it was resolved.
• Ensuring all set up’s and mise en place is set for the next day’s events.
• Ensure all areas, stores and back areas are always kept clean and tidy.
• Handle cash and credit card procedures according to the guidelines of the accounting department.

CANDIDATE PROFILE

• Basic hotel school diploma
• 2 year minimum experience working in a multicultural / 5 star hotel environment.
• Multi skilled.
• Experience in food and beverage or event field.
• Speed and accuracy. (able to manage last minute activities)
• Ability to handle luxury guest volumes on a daily basis.
• Should be able to work under pressure in a customer service environment.
• Must be flexible and ability to work long hours.
• Creative and positive mind set.
• Worked in different cultural environment.