In-Room Dining Concierge & Order Specialist

Accor; Ajman; On-site; AED 40,000 - 60,000; Full time

Job summary

Accor’s Fairmont Ajman is seeking an Order Taker for its in-room dining team. You will answer calls, record guest orders in the POS, confirm details and delivery times, and upsell daily specials while maintaining brand standards.

Ideal candidates have a high school diploma or hospitality training, strong English communication, and the ability to multitask under pressure. Nights, weekends, and public holidays shifts are required.

Qualifications

• High school diploma or hospitality training preferred.
• Previous in-room dining or call center experience is an advantage.
• Excellent telephone etiquette and communication skills.
• Fluency in English; other languages are a plus.

Responsibilities

• Answer in-room dining calls promptly using proper telephone etiquette and brand standards.
• Accurately record guest orders in the POS system and ensure all details are correct (preferences allergies special requests).
• Provide detailed knowledge of menu items ingredients preparation methods and promotions.
• Upsell menu items and promote daily specials when appropriate.
• Coordinate with the kitchen and service team to ensure timely preparation and delivery of orders.
• Confirm order details and estimated delivery times with guests.
• Handle guest inquiries special requests and complaints professionally.
• Ensure billing accuracy and proper posting of charges to guest accounts.
• Maintain cleanliness and organization of the order-taking area.
• Participate in shift briefings and training sessions.
• Ensure compliance with hygiene safety and hotel policies.

Skills

Telephone etiquette

Food & beverage service standards

Multitasking under pressure

POS systems

Organizational skills

Fluency in English

Education

High school diploma or hospitality training

Tools

POS systems

Job description

Accor’s Fairmont Ajman is seeking an Order Taker for its in-room dining team. You will answer calls, record guest orders in the POS, confirm details and delivery times, and upsell daily specials while maintaining brand standards.

Ideal candidates have a high school diploma or hospitality training, strong English communication, and the ability to multitask under pressure. Nights, weekends, and public holidays shifts are required.