Ambassador of Service: Luxury Hotel Server

Fairmont; Ajman; On-site; AED 36,000 - 72,000; Full time

Benefits offered by this job

Medical coverage

Meals on duty

Accor Heartist Card

Discounts at restaurants and outlets

Learning opportunities and development

Career growth within Accor network

CSR activities

Job summary

Fairmont Ajman, a beachfront 5-star hotel, is seeking a Server to be an ambassador for exceptional service and cuisine. You will deliver warm, personalized service and knowledge of our F&B offerings to guests in our dining venues.

Responsibilities include greeting guests, presenting menus, taking orders, coordinating with kitchen and bar, ensuring dietary needs are communicated, maintaining cleanliness, and supporting a collaborative team.

Qualifications

• Experience in food and beverage operation; luxury hotel or upscale restaurant preferred.
• POS system experience is an asset, but not required.
• High school diploma or equivalent; hospitality qualification is an advantage.
• Good command of English; additional languages are an advantage.
• Excellent communication and organizational skills.
• Strong interpersonal and problem-solving abilities.
• Flexible to work shifts, weekends and public holidays.

Responsibilities

• Welcome and acknowledge guests in a warm, friendly, and professional manner.
• Provide attentive and personalized food and beverage service.
• Present menus, explain offerings, and provide recommendations.
• Take and process guest orders, communicating dietary requirements.
• Serve food and beverages according to service standards.
• Coordinate with kitchen, bar, and other departments for smooth service.
• Maintain cleanliness of tables and service areas.
• Handle guest complaints professionally and escalate when needed.
• Promote additional offerings to maximize guest satisfaction.
• Participate in training and develop product knowledge.

Skills

Food & beverage

Communication

Teamwork

English language

Work under pressure

Education

High school diploma or equivalent

Hospitality qualification (advantage)

Tools

POS systems

Job description

Fairmont Ajman, a beachfront 5-star hotel, is seeking a Server to be an ambassador for exceptional service and cuisine. You will deliver warm, personalized service and knowledge of our F&B offerings to guests in our dining venues.

Responsibilities include greeting guests, presenting menus, taking orders, coordinating with kitchen and bar, ensuring dietary needs are communicated, maintaining cleanliness, and supporting a collaborative team.