Hybrid Director of Technology Account Management

Mastercard US; Dubai; Hybrid; AED 661,000 - 881,000; Full time

Job summary

Mastercard seeks a Director, Technology Account Management in Dubai to lead strategic customer engagements, oversee deployment of Mastercard products and services, and manage complex technical relationships with internal teams and external partners.

The role requires blending technical acumen with business insight to optimize infrastructure, resolve escalations, and drive portfolio growth. The position is hybrid with in-office presence about three days per week.

Qualifications

• Preferably with 10 years of relevant experience in payments business with preferred area of experience in credit and debit card operations (issuing and acquiring) - authorizations, clearing, settlement, and fraud & risk management implementation experience in payments, banking or fintech companies.
• Demonstrated customer and relationship management skills and ability to build and maintain strong, positive working relationships at all functional levels within customer and internal MasterCard organization is essential.
• Ability to manage complexity and simplifying for customers and key stakeholders.
• Demonstrated operational excellence in managing escalations and timely responses.
• Ability to grasp technology details and bridge the gap between the business, product and technology that supports it.
• Ability to thrive and effectively collaborate in a dynamic, fast-paced, team environment that embraces giving, receiving as well as acting on feedback.
• Hybrid position with an expectation to be in office on an average 3 days per week.

Responsibilities

• Acts as central point of contact for customers and/or MasterCard customer representatives.
• Ensures resolution of day-to-day technical/operational issues, customer issues and/or as related to assigned delivery projects.
• Identifies and delivers against customer and Mastercard business and corporate objectives, opportunities, and commitments.
• Be a strong communicator, works with a sense of agility & urgency, while delivering quality output to customers and internal partners.
• Partners with cross functional partners including Sales, Marketing, and Products throughout Mastercard supporting the internal development and implementation of any new product and/or technology enhancement and support.
• Establishes close working relationships with internal and customer's executive- and decision-making-level contacts.
• Brings ability to enhance customer experience by driving business growth with portfolio optimization, emerging technologies, and find faster ways to get work done with sustained quality.
• Identifies and arranges for training and communication of operational enhancements.
• Participates in and contributes to account planning with customer and internal partners to prioritize strategic, mutually shared objectives.
• Works with internal colleagues to ensure customer's compliance with all Mastercard technology enhancements.

Job description

Mastercard seeks a Director, Technology Account Management in Dubai to lead strategic customer engagements, oversee deployment of Mastercard products and services, and manage complex technical relationships with internal teams and external partners.

The role requires blending technical acumen with business insight to optimize infrastructure, resolve escalations, and drive portfolio growth. The position is hybrid with in-office presence about three days per week.