Hybrid Director of Technology Account Management

OA- Mastercard; Abu Dhabi; Hybrid; AED 500,000 - 700,000; Full time

Job summary

Mastercard is seeking a Director, Technology Account Manager in Abu Dhabi. The role leads technical and business customer relationships, guiding deployments, resolving escalations, and coordinating with internal teams to optimize product functionality and portfolio value.

A strong payments background and executive-level communication are essential. The hybrid position requires in-office presence roughly three days per week and close collaboration with customers, partners, and Mastercard

Qualifications

• 10+ years of relevant payments industry experience.
• Ability to manage complex customer relationships at multiple levels.

Responsibilities

• Acts as the central point of contact for customers and Mastercard teams.
• Drives resolution of technical/operational issues and delivery projects.
• Identifies opportunities for product and service optimization and growth.
• Collaborates with Sales, Marketing and Product to support new deployments.

Skills

Customer relationships

Strategic consulting

Technical understanding

Cross-functional work

Escalation management

Job description

Mastercard is seeking a Director, Technology Account Manager in Abu Dhabi. The role leads technical and business customer relationships, guiding deployments, resolving escalations, and coordinating with internal teams to optimize product functionality and portfolio value.

A strong payments background and executive-level communication are essential. The hybrid position requires in-office presence roughly three days per week and close collaboration with customers, partners, and Mastercard