HubSpot Enablement Manager — Hybrid (Dubai)

Cognita Schools; Dubai; Hybrid; AED 120,000 - 180,000; Full time

Job summary

Cognita Schools in Dubai is seeking a CRM Enablement Manager on a 12-month fixed-term contract. You will lead how schools learn to use HubSpot, from onboarding to proficiency, building learning pathways, a central resource library, and a certification framework.

This role scales training via train-the-trainer models across regions. You’ll collaborate with CRM Optimisation, Change Management, and regional leads to ensure up-to-date materials and effective knowledge transfer.

Qualifications

• Experience designing training across multiple sites/time zones.
• Experience building learning pathways or certification frameworks.
• Experience running a train-the-trainer model to enable local leads.
• Strong instructional design skills for non-technical audiences.
• Ability to design both in-person and virtual training.
• Degree-level education or equivalent.

Responsibilities

• Own the training and enablement strategy for HubSpot across the user lifecycle from onboarding to BAU.
• Design and maintain a centralised repository of training materials and support resources.
• Define learning pathways for each user group (Sales, Parent Experience, School Leadership, Regional/Cluster Leads).
• Own an internal certification framework for Sales and Parent Experience users.
• Partner to link certification to HubSpot permissions to unlock functionality.
• Curate external training resources such as HubSpot Academy.
• Run train-the-trainer programmes for regional/school leads.
• Keep training materials up to date with product/process changes.
• Feed recurring training gaps back to the team as change signals.
• Own business-as-usual training including refreshers and new feature training.

Skills

Training design

Learning pathways

Train-the-trainer

Instructional design

In-person & online training

Education

Degree or equivalent

Tools

HubSpot CRM

LMS

Job description

Cognita Schools in Dubai is seeking a CRM Enablement Manager on a 12-month fixed-term contract. You will lead how schools learn to use HubSpot, from onboarding to proficiency, building learning pathways, a central resource library, and a certification framework.

This role scales training via train-the-trainer models across regions. You’ll collaborate with CRM Optimisation, Change Management, and regional leads to ensure up-to-date materials and effective knowledge transfer.