CRM Solutions Analyst — Dubai Hybrid (12‑month)

Milbourne Lodge; United Arab Emirates; Hybrid; AED 180,000 - 280,000; Full time

Job summary

Cognita is a global network of 86 schools across 21 countries, seeking a CRM Business Analyst for a 12-month fixed-term contract. You will translate business needs into clear CRM specifications, acting as the bridge between Commercial and IT during the HubSpot rollout and ongoing enhancements.

You will gather requirements, map processes, define acceptance criteria, and maintain a prioritised backlog while collaborating with Marketing, Sales, Admissions and IT teams across clusters.

Qualifications

• Experience as a Business Analyst, or in a similar requirements-gathering role.
• Strong fundamentals in requirements elicitation, process mapping and turning business needs into clear specifications.
• Ability to write unambiguous functional requirements and acceptance criteria for business and technical teams.
• Experience partnering with IT through solution design and UAT.
• Experience managing a requirements backlog and prioritising competing demands against a roadmap.

Responsibilities

• Gather and document business requirements from CRM and Commercial stakeholders, acting as the intake channel for the CRM product roadmap.
• Map current and future-state processes where a change affects how CRM is used, not just what it does.
• Translate requirements into clear, structured specifications for IT’s Solutions Architect.
• Define acceptance criteria and test scenarios to be validated at UAT.
• Maintain a live, prioritised requirements backlog aligned to the CRM product roadmap.
• Stay involved through solution design and UAT, confirming IT builds meet criteria.
• Keep stakeholders informed of status and decisions, maintaining a central record of requirements.

Skills

Requirements elicitation

Process mapping

Functional specifications

Backlog management

Stakeholder engagement

CRM experience

Education

Degree-level education

Tools

Jira

Azure DevOps

Confluence

HubSpot

Job description

Cognita is a global network of 86 schools across 21 countries, seeking a CRM Business Analyst for a 12-month fixed-term contract. You will translate business needs into clear CRM specifications, acting as the bridge between Commercial and IT during the HubSpot rollout and ongoing enhancements.

You will gather requirements, map processes, define acceptance criteria, and maintain a prioritised backlog while collaborating with Marketing, Sales, Admissions and IT teams across clusters.