HR Shared Services Supervisor

Concentrix Corporation; Dubai; On-site; AED 134,000 - 201,000; Full time

Job summary

Concentrix Corporation in Dubai seeks a skilled PRO and HR Administrator to manage visa applications, onboarding, and immigration compliance. You will coordinate with government authorities, maintain trackers, support recruitment activities, and ensure smooth lifecycle management for UAE-based staff.

This role requires collaboration with HR, Legal, Finance and Operations in a fast-paced environment. Ideal candidates will excel in process control, stakeholder management, and regulatory adherence

Qualifications

• Manage end-to-end employee visa applications, renewals, transfers, amendments and cancellations.
• Coordinate employment permits, medical fitness tests, Emirates ID, and residency formalities.
• Liaise with Free Zone Authorities, ICP, GDRFA, MOHRE and other government entities.
• Maintain visa expiry trackers and proactive renewals to avoid penalties or disruptions.
• Coordinate employee visa transitions including bulk transfers to Concentrix sponsorship.
• Handle labour complaints, immigration queries, and related escalations with HR and Legal.
• Manage external PRO service providers, ensuring timely processing and cost control.

Responsibilities

• Manage end-to-end recruitment for frontline supervisory and professional positions across UAE.
• Coordinate hiring requirements, workforce plans, and approved job requisitions with Operations.
• Oversee candidate sourcing, screening, interviews, offers, and onboarding.
• Maintain recruitment trackers, hiring dashboards and regular progress reporting.

Job description

Key Responsibilities

1 PRO & Immigration Services

Manage end-to-end employee visa applications renewals transfers amendments and cancellations. Coordinate employment permits medical fitness tests Emirates ID applications and residency formalities. Liaise with Free Zone Authorities ICP GDRFA MOHRE where applicable and other government entities. Maintain visa expiry trackers and ensure proactive renewals to avoid penalties or operational disruptions. Coordinate employee visa transitions including bulk transfers to Concentrix sponsorship. Handle labour complaints immigration queries government notices and related escalations in coordination with HR and Legal. Manage external PRO service providers ensuring timely processing cost control and service quality.

2 HR Administration & Employee Services

Manage employee joining formalities personnel documentation and onboarding coordination. Maintain accurate employee records visa documents employment contracts and statutory compliance trackers. Support employee transfers exits final documentation and visa cancellations. Address employee queries related to visas employment documentation and government procedures. Coordinate with HR Payroll Finance and Operations to ensure smooth employee lifecycle management.

3 Governance Reporting & Compliance

Ensure compliance with UAE labour laws immigration regulations and applicable Free Zone requirements. Maintain centralized visa employee administration and recruitment dashboards. Provide daily weekly and monthly updates on pending applications renewals employee issues and service delivery. Monitor service-level agreements proactively identify risks and implement process improvements. Supervise recruitment and PRO activities ensuring accountability accurate documentation and timely resolution of escalations.

4 Talent Acquisition & Hiring Support

Manage end-to-end recruitment for frontline supervisory and professional positions across UAE accounts. Coordinate hiring requirements workforce plans and approved job requisitions with Operations. Oversee candidate sourcing screening interviews selection offer management and onboarding. Ensure recruitment targets and agreed hiring turnaround times are achieved. Maintain recruitment trackers hiring dashboards and regular progress reporting. Identify sourcing challenges and implement strategies to improve recruitment effectiveness.