HR Shared Services Supervisor

Concentrix; Dubai; On-site; AED 90,000 - 150,000; Full time

Job summary

Concentrix UAE is seeking an HR Shared Services Supervisor to oversee PRO, immigration, employee administration, and recruitment across all accounts. The role ensures regulatory compliance, timely visa processing, and seamless onboarding, coordinating with HR, Payroll, Finance, and Operations for the full employee lifecycle.

The position focuses on managing visa renewals, government liaison, and centralized dashboards while driving process improvements and service delivery for UAE accounts.

Job description

Job Title: HR Shared Services Supervisor

HR Shared Services Supervisor will oversee PRO, immigration, employee administration, and recruitment activities across Concentrix UAE operations. The role will ensure regulatory compliance, timely visa processing, efficient employee services, workforce readiness, and seamless onboarding across all accounts.

Key Responsibilities

1. PRO & Immigration Services

Manage end-to-end employee visa applications, renewals, transfers, amendments, and cancellations.

Coordinate employment permits, medical fitness tests, Emirates ID applications, and residency formalities.

Liaise with Free Zone Authorities, ICP, GDRFA, MOHRE (where applicable), and other government entities.

Maintain visa expiry trackers and ensure proactive renewals to avoid penalties or operational disruptions.

Coordinate employee visa transitions, including bulk transfers to Concentrix sponsorship.

Handle labour complaints, immigration queries, government notices, and related escalations in coordination with HR and Legal.

Manage external PRO service providers, ensuring timely processing, cost control, and service quality.

2. HR Administration & Employee Services

Manage employee joining formalities, personnel documentation, and onboarding coordination.

Maintain accurate employee records, visa documents, employment contracts, and statutory compliance trackers.

Support employee transfers, exits, final documentation, and visa cancellations.

Address employee queries related to visas, employment documentation, and government procedures.

Coordinate with HR, Payroll, Finance, and Operations to ensure smooth employee lifecycle management.

3. Governance, Reporting & Compliance

Ensure compliance with UAE labour laws, immigration regulations, and applicable Free Zone requirements.

Maintain centralized visa, employee administration, and recruitment dashboards.

Provide daily, weekly, and monthly updates on pending applications, renewals, employee issues, and service delivery.

Monitor service-level agreements, proactively identify risks, and implement process improvements.

Supervise recruitment and PRO activities, ensuring accountability, accurate documentation, and timely resolution of escalations.

4. Talent Acquisition & Hiring Support

Manage end-to-end recruitment for frontline, supervisory, and professional positions across UAE accounts.

Coordinate hiring requirements, workforce plans, and approved job requisitions with Operations.

Oversee candidate sourcing, screening, interviews, selection, offer management, and onboarding.

Ensure recruitment targets and agreed hiring turnaround times are achieved.

Maintain recruitment trackers, hiring dashboards, and regular progress reporting.

Identify sourcing challenges and implement strategies to improve recruitment effectiveness.

Location: ARE Dubai - Property# BCB2 515, Dubai CommerCity

Language Requirements: Time Type: Full time2026-12-31

Mission

Hi, we're Concentrix. We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview

We power the brands of the future. Some call us a global technology and services leader. But we're so much more. Human-centered, tech-powered, intelligence fuelled. Every day we're busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it's ... designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We've got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We're the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.