Housekeeping Team Lead - Guest Experience & Training

Premier Inn Hotels LLC; Abu Dhabi; On-site; AED 67,000 - 100,000; Full time

Benefits offered by this job

Medical insurance (incl. dental)

Air tickets

Job summary

Premier Inn Hotels Middle East is seeking a Housekeeping Team Leader to lead and train the housekeeping team, ensuring rooms meet Premier Inn standards and guest expectations. You will manage shifts, guest interactions, safety procedures and daily reporting to maintain high service levels.

The role emphasizes coaching, KPI tracking, and development of team members within a supportive, customer-focused environment.

Qualifications

• Coaches and develops housekeeping team for service excellence.
• Leads shift by example and handles guest escalations.
• Ensures safety, hygiene and adherence to policies.

Responsibilities

• :Lead housekeeping operations and guest relations on shift.
• :Manage daily room allocations, staffing, and reports.
• :Ensure room cleanliness, stock control, and PPE compliance.
• :Provide coaching and development to team members.
• :Support maintenance requests and safety protocols.
• :Monitor KPI delivery and reporting of shift activities.

Skills

Training coaching & feedback

Delegation

Conflict management

Communication skills

Under pressure

Team leadership

Multi-tasking

Planning organizing

Attention to detail

Time management

Tools

Opera

Job description

Premier Inn Hotels Middle East is seeking a Housekeeping Team Leader to lead and train the housekeeping team, ensuring rooms meet Premier Inn standards and guest expectations. You will manage shifts, guest interactions, safety procedures and daily reporting to maintain high service levels.

The role emphasizes coaching, KPI tracking, and development of team members within a supportive, customer-focused environment.