Housekeeping Team Leader

Premier Inn Hotels LLC; Abu Dhabi; On-site; AED 78,000 - 123,000; Full time

Benefits offered by this job

Medical insurance

Air tickets

Work-life balance

Promotion from within

Job summary

Premier Inn Hotels LLC in Abu Dhabi is seeking a Housekeeping Team Leader to drive cleanliness and guest satisfaction. You will lead, coach, and train the housekeeping team, release rooms to standard, and deliver a friendly, attentive service that guests love.

The role requires hands-on leadership, first-level issue resolution, safety compliance, stock management, and daily reporting. You will interact with guests, manage shifts, and contribute to a culture that supports career growth within

Qualifications

• Training, coaching & feedback, delegation and problem solving.
• Strong communication, planning and time management skills.
• Ability to multi-task and maintain attention to detail under pressure.

Responsibilities

• Lead and develop the housekeeping team to ensure room cleanliness and hygiene.
• Manage stock levels, shift allocations and daily/weekly/monthly reports.
• Handle first level escalations and safety/emergency responses.
• Coach, train and provide development feedback to team members.
• Ensure compliance with safety, PPE and company standards.

Skills

Training coaching

Delegation

Conflict management

Problem solving

Communication skills

Time management

Multi-tasking

Planning & organizing

Attention to detail

Tools

Opera PMS

Job description

Are you seeking an opportunity to work with Premier Inn Hotels Middle East Want to develop your career with a known brand who puts its people first This might be the role for you

Our Housekeeping Team Leaders are at the front line when delivering an outstanding product to the guest Not only do you support to lead motivate and train our housekeeping team you are also responsible for releasing rooms to meet the standards required Often you will interact with the guest managing expectations in an friendly and down to earth manner taking great pride and attention towards creating a service that our guests love

What will I be doing

• Leads by example to develop strong guest relationships with repeat or long stay guests encouraging guests to complete hotel reviews and increase name mentions
• Responsible for all first level escalations and to make decisions in line with the role scope or escalates accordingly
• Ensures the safety of all guests and manages emergency responses as required in line with company policies and procedures
• Ensures team compliance on delivery of all housekeeping policies procedures amp standards
• Ensures room cleanliness and hygiene chemical handling and PPE practices are followed by the team Completes daily inspections for trolleys guest rooms storage public areas back offices and laundry
• Ensures lost and found items are appropriately reported and recorded Ensures any safety hazards or violations are appropriately managed Completing reports and filing appropriately Ensures maintenance issues raised are completed appropriate
• Reviews and manage stock levels Preparation of room allocations shifts and daily weekly and monthly reports Action cleaning programs with the HKM OM and Team Immediately raises inconsistencies in procedures practices or systems to the HKM for reviews into training
• Conducts EMAIL ADDRESS shift briefings amp shift handovers
• Monitors amp ensures individual amp team KPI s objectives development plans or training requirements are delivered or completed
• Provides coaching training amp development to the team in line with objectives on a daily basis amp through 1 1 meetings
• Supports the Housekeeping Manager with feedback in relation to the team s performance reviews and development potential of team members for succession
• Adheres to amp ensures the safety of the team managing emergency response as required in line with company policies and procedures

Requirements

• Training coaching amp feedback Delegation Conflict management amp problem-solving Communication skills Performs under pressure Fostering a Team Environment Ability to multi-task Planning amp organizing skills Attention to detail Time management

Experience

• You will be likely to have minimum of 1year experience leading a reception team of a branded hotel Computer Literate Microsoft Office Operations Systems - Opera Hygiene and safety experience

Benefits

We offer a competitive salary package medical insurance which includes dental air tickets and hours which offer you a work life balance

Along with this we have many examples of how those that work with us have grown and developed their career throughout our company So if you are committed and driven and want to develop into other areas then we will support you to do this

At Premier Inn we know the importance of creating a culture which brings the experience to life for both our customers and our team and this is supported by strong company values We employ people that not only believe in our values but also have the passion to live and breathe them and always put the customer in the heart of everything we do

We want Premier Inn to be a place where people s skills and careers grow as fast as we do A place where everyone has the opportunities to develop and achieve their dreams We put emphasis on a promote from within culture and continuously strive to create a supportive and engaging environment in which our team can thrive and deliver

Training, coaching & feedback

• Training, coaching & feedback Delegation Conflict management & problem-solving Communication skills Performs under pressure Fostering a Team Environment Ability to multi-task Planning & organizing skills Attention to detail Time management

Experience

• You will be likely to have minimum of 1year experience leading a reception team of a branded hotel Computer Literate Microsoft Office Operations Systems - Opera Hygiene and safety experience