Housekeeping Team Leader - Dubai Barsha Heights

Premier Inn Hotels - Middle East; Dubai; On-site; AED 67,000 - 112,000; Full time

Benefits offered by this job

Competitive salary and benefits

Medical insurance (dental)

Air tickets

Work-life balance

Career development

Job summary

Premier Inn Hotels Middle East is seeking a Housekeeping Team Leader to lead, motivate and train the housekeeping team, ensuring rooms meet Premier Inn standards and guest expectations are managed with a friendly, down-to-earth approach.

You will handle daily inspections, stock management, shift planning, KPI tracking, and support the Housekeeping Manager. Experience leading a branded hotel housekeeping team and proficiency in Opera are preferred.

Qualifications

• Experience leading a reception or housekeeping team in a branded hotel.
• Strong coaching and feedback abilities.
• Excellent communication and guest service skills.
• Ability to manage multiple priorities and teams under pressure.

Responsibilities

• Leads by example to develop guest relationships and drive positive reviews.
• Manage first level escalations in line with role scope.
• Ensure safety and emergency procedures are followed.
• Ensure compliance with housekeeping policies and standards.
• Oversee room cleanliness, hygiene, and PPE practices.
• Conduct daily inspections of rooms, public areas, and back offices.
• Manage stock levels and allocate rooms/shifts.
• Prepare reports and analyze KPI performance.

Skills

Training & coaching

Delegation

Conflict management

Communication skills

Under pressure

Team environment

Multi-tasking

Planning & organizing

Attention to detail

Time management

Tools

Microsoft Office

Opera (PMS)

Job description

Job Description:

Are you seeking an opportunity to work with Premier Inn Hotels Middle East. Want to develop your career with a known brand who putsits people first? This might be the role for you!

Our Housekeeping Team Leaders are at the front line when delivering anoutstanding product to the guest. Not only do you support to lead, motivate andtrain our housekeeping team, you are also responsible for releasing rooms to meet the standards required. Often you will interact with the guest, managing expectations in an friendly and down to earth manner taking great pride andattention towards creating a service that our guests love.

What will I be doing?

• Leads by example to develop strongguest relationships with repeat or long stay guests, encouraging guests tocomplete hotel reviews and increase name mentions.
• Responsible for all first levelescalations and to make decisions in line with the role scope or escalatesaccordingly.
• Ensures the safety of all guests andmanages emergency responses as required in line with company policies andprocedures.
• Ensures team compliance on delivery ofall housekeeping policies, procedures, & standards
• Ensures room cleanliness and hygiene,chemical handling and PPE practices are followed by the team
• Completes daily inspections fortrolleys, guest rooms, storage, public areas, back offices and laundry.
• Ensures lost and found items areappropriately reported and recorded
• Ensures any safety hazards orviolations are appropriately managed
• Completing reports and filingappropriately
• Ensures maintenance issues raised arecompleted appropriate
• Reviews and manage stock levels
• Preparation of room allocations,shifts and daily, weekly and monthly reports
• Action cleaning programs with the HKM,OM and Team
• Immediately raises inconsistencies inprocedures, practices or systems to the HKM for reviews into training
• Conducts 10@10, shift briefings &shift handovers.
• Monitors & ensures individual& team KPI’s, objectives, development plans or training requirements aredelivered or completed
• Provides coaching, training &development to the team in line with objectives on a daily basis & through1:1 meetings.
• Supports the Housekeeping Manager withfeedback in relation to the team’s performance reviews and developmentpotential of team members for succession.
• Adheres to & ensures the safety ofthe team, managing emergency response as required in line with company policiesand procedures.

Requirements

• Training, coaching & feedback
• Delegation
• Conflict management & problem-solving
• Communication skills
• Performs under pressure
• Fostering a Team Environment
• Ability to multi-task
• Planning & organizing skills
• Attention to detail
• Time management

Experience

• You will be likely to have minimum of 1year experience leading a reception team of a branded hotel.
• Computer Literate – Microsoft Office
• Operations Systems - Opera
• Hygiene and safety experience

Benefits

We offer acompetitive salary package, medical insurance which includes dental, airtickets, and hours which offer you a work life balance.

Along withthis we have many examples of how those that work with us have grown anddeveloped their career throughout our company. So if you are committed anddriven and want to develop into other areas then we will support you to dothis.

At PremierInn, we know the importance of creating a culture which brings the experienceto life for both our customers and our team and this is supported by strongcompany values. We employ people that not only believe in our values but alsohave the passion to live and breathe them, and always put the customer in theheart of everything we do.

We wantPremier Inn to be a place where people’s skills and careers grow as fast as wedo. A place where everyone has the opportunities to develop and achieve theirdreams. We put emphasis on a ‘promote from within’ culture and continuouslystrive to create a supportive and engaging environment in which our team canthrive and deliver.