Housekeeping Supervisor

The Lana, Dubai - Dorchester Collection; Dubai; On-site; AED 134,000 - 201,000; Full time

Job summary

The Lana, part of Dorchester Collection in Dubai, seeks a Housekeeping Supervisor to lead a diverse team in delivering exceptional guest experiences in a luxury setting.

You will oversee daily housekeeping operations, ensure high standards of cleanliness, and work closely with the Executive team to maintain Dorchester standards while managing budgets and coordinating with maintenance and external partners.

Qualifications

• 2+ years in a similar role at a luxury 5-star hotel.
• Strong communication and guest service mindset.
• Ability to lead a multicultural team and adapt quickly.

Responsibilities

• Oversee housekeeping operations to ensure optimal guest experience.
• Assist in daily operations and guide the team to Dorchester standards.
• Manage daily shift operations and maintain cleanliness of guestrooms and public spaces.
• Perform inspections and enforce corrective actions.
• Help manage department controllable expenses and budget.
• Liaise with contractors for schedules and maintenance needs.

Skills

Leadership

Problem Solving

Communication

Team Player

Guest Service

PMS Knowledge

Inventory Management

English Proficiency

Multicultural Team Leadership

Tools

PMS System

Job description

Job Description:

Hotel

The Lana

Division & Department

Rooms - Housekeeping

Job Title

Housekeeping Supervisor

Contract Type

Permanent

Status

Full time

Position Overview

We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people – our Legends – to live our vision –Treasured by Guests, Cherished by Employees, Celebrated Worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process.

We care about your career and are known for having the absolute best people in the industry. When you join us as a Housekeeping Supervisor you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What You'll Get

As a Housekeeping Supervisor at The Lana, Dorchester Collection Dubai here are just some of the great benefits you will receive:

• Competitive Salary Package
• World-class Development Opportunities
• Complimentary stays with breakfast included in our sister Dorchester Collection hotels.
• 50% off at bars and restaurants within all of our sister Dorchester Collection hotels
• Meals on Duty
• Private Medical Insurance
• Life Insurance
• Annual Flight Allowance
• Company Accommodation
• Company provided transportation to and from work
• Uniform provided by the Company with complimentary laundry
• Service Charge

What You'll Do

• You will be responsible for assisting in the overseeing of the Housekeeping Operations to ensure our guests receive nothing but the best experience.
• You are responsible to assist the Assistant Executive Housekeeper & Senior Housekeeper in the daily operation of the Housekeeping Department and guide and develop a committed multicultural team to ensure the impeccable Dorchester standards are met in all areas.
• Assists in the oversight of the daily shift operations of Housekeeping.
• Works with colleagues to ensure property guestrooms, public space and colleagues' areas are clean and well maintained.
• Completes inspections and holds people accountable for corrective action.
• Ensuring guest and colleague satisfaction while maintaining the operating budget.
• You’ll also participate in the management of the department’s controllable expenses.
• Liaise with external contractors to ensure work schedules are completed as per requirements includes marble polishing, carpet shampooing, façade cleaning and casual employees.
• Prepare cyclical cleaning schedule for all public areas and liaise with engineering for the PPM program.
• Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Housekeeping Supervisor, you’ll have the opportunity to bring these to life and continue to create our legacy.
• You will guide, lead and motivate the housekeeping team with passion and commitment.

The items shared are the essence of a day in the life of a Housekeeping Supervisor, but we’ll make sure you are provided with specifics on how we care for our hotel.

What You'll Bring

• You’ll bring your unique personality and passion to the role and the team.
• You have a talent for problem solving attention to detail and ability to quickly adapt to a constantly changing environment.
• You will have leadership skills to be able to develop and guide a multicultural team to ensure exception standards and guest experiences.
• As a detail orientated and hands on Team Player with strong interpersonal skills, you will be able to interact with all departments to ensure a cohesive working environment and to get things done.
• You will be passionate, dynamic and guest focused who pride themselves on their ability to deliver extraordinary levels of guest service and provide creative solutions to our guests.
• You will be knowledgeable of PMS and be computer literate.
• You will be able to conduct inventories and management of equipment, chemicals and consumables in order to maintain financial awareness.
• Communication is what keeps our departments running perfectly. You have great communication skills with a strong guest service ethic.
• English is the primary language used in our hotel. You can comfortably communicate in this language.
• You will have a least 2 years' experience in a similar position in a luxury 5-star hotel.

Position location

Job Location

United Arab Emirates

Location

Dubai

Requirements: