Restaurant Supervisor - The Gallery

The Lana, Dubai - Dorchester Collection; Dubai; On-site; AED 200,880 - 312,480; Full time

Benefits offered by this job

Complimentary stays with breakfast

50% off dining at sister hotels

Meals on Duty

Private Medical Insurance

Life Insurance

Annual Flight Allowance

Company Accommodation

Company provided transportation

Uniform provided with laundry

Service Charge

Job summary

The Lana in Dubai is seeking a Restaurant Supervisor for The Gallery. You will lead our lobby team, deliver flawless service to guests, and collaborate to maintain the high standards of our ultra-luxury hotel.

You will hire, mentor, and develop the team through a structured training program, monitor revenue targets, manage costs, and ensure impeccable presentation and collaboration with other departments. Joining our legends, you will embody the Dorchester Collection values and contribute to

Qualifications

• Experience leading hospitality teams in luxury settings.
• Strong interpersonal and guest service orientation.
• Ability to train, coach and develop staff while maintaining service standards.

Responsibilities

• Lead the lobby team to deliver flawless service for guests and events.
• Hire, mentor and develop team through structured training programs.
• Monitor revenue targets and control costs within budgets.
• Coordinate with other departments to ensure impeccable outlet presentation.

Skills

Team leadership

Guest service

Training & development

Budget control

Communication

Education

Hotel school diploma

Job description

Position Overview

We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people – our Legends – to live our vision –Treasured by Guests, Cherished by Employees, Celebrated Worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process.

We care about your career and are known for having the absolute best people in the industry. When you join us as a Restaurant Supervisor you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

Hotel

The Lana

Division & Department

Food & Beverage - Restaurant

Job Title

Restaurant Supervisor - The Gallery

Contract Type

Permanent

Status

Full time

What You'll Get

• Competitive Salary Package
• Complimentary stays with breakfast included in our sister Dorchester Collection hotels.
• 50% off at bars and restaurants within all of our sister Dorchester Collection hotels
• Meals on Duty
• Private Medical Insurance
• Life Insurance
• Annual Flight Allowance
• Company Accommodation
• Company provided transportation to and from work
• Uniform provided by the Company with complimentary laundry
• Service Charge

What You'll Do

• Lead our lobby team in delivering flawless service, transforming standard guest arrivals and elegant afternoon tea seatings into memorable experiences.
• You’ll also be jointly responsible for hiring, mentoring and developing the team by implementing a cohesive training and development program within the department.
• Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As Restaurant Supervisor, you’ll have the opportunity to bring these to life and continue to create our legacy.
• You are in charge or monitoring revenue targets and ensuring these are achieved and exceeded, simultaneously all costs are controlled within pre-set budgets including beverage cost, payroll and other expenses.
• By holding a daily team briefing pre-service, you ensure the full team is well informed of the daily happenings around the hotel as well as the upcoming service.
• During your daily routine, you liaise with other departments when required to ensure an immaculate presentation of your outlet and high standards of cleanliness as well as maintenance are upheld at all times including restaurant furniture, equipment, floors, fixtures and fittings.
• Together with your team of hostesses, you ensure the restaurant reservations are optimized to ensure well-controlled productivity, optimal guest satisfaction and optimized revenue generation.
• In collaboration with your service team, you ensure fantastic quality of beverage preparation, presentation and beverage inventory control.

What You'll Bring

• You’ll bring your unique personality and passion to the role and the team with your can-do spirit and a positive attitude at all times.
• You have a talent for delighting guests by leading a team of passionate individuals and striving for excellence.
• Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
• As a detail orientated and hands-on team player with strong interpersonal skills, you will thrive on mentoring high potential team members to achieve better results and celebrate success within the team.
• You are passionate about our industry and are aware of all the latest F&B trends and developments around the world.
• English is the primary language used in our hotel. You can comfortably communicate in this language. Other languages including Arabic, Italian, French or Spanish are highly desirable.
• You will have a relevant professional certification or hotel school diploma and bring a wealth of past experience working for ultra-luxury hotels and restaurants in the Middle East.

Position location

Job Location

United Arab Emirates

Location

Dubai