Residence Concierge

The Lana, Dubai - Dorchester Collection; Dubai; On-site; AED 156,000 - 223,000; Full time

Benefits offered by this job

Competitive Salary Package

World-class Development Opportunities

Complimentary stays with breakfast in

50% off at bars and restaurants

Meals on Duty

Private Medical Insurance

Life Insurance

Flight Allowance every 24 months

Shared Company Accommodation

Company provided transportation

Job summary

The Lana Residences managed by Dorchester Collection Dubai seeks a Residence Concierge to deliver exceptional guest experiences in a luxury setting. You will oversee front-of-house operations, greet residents and guests, train and supervise the team, and collaborate across departments to uphold the We Care standards in every interaction.

This permanent, full-time opportunity offers world-class development opportunities, competitive salary, and access to staff accommodations and transportation.

Qualifications

• Previous experience as Residence Concierge / Guest Service Agent preferred.
• High level of English and additional languages are an advantage.
• English is the primary language used in our residences.

Responsibilities

• Oversee front-of-house operations of the Residence Lobby.
• Greet residents and visitors, ensuring the best guest experience.
• Motivate, train, supervise, and counsel the team.
• Plan daily, weekly, monthly assignments for staff.
• Coordinate with other departments to maintain We Care standards.

Skills

Guest service

Team leadership

Front-of-house

Job description

Job Description:

Hotel

The Lana

Division & Department

Rooms - Concierge

Job Title

Residence Concierge

Contract Type

Permanent

Status

Full time

Position Overview

We are not just a collection of hotels and residences, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels and residences, steeped in history, glamour and stories, which provide the perfect stage for our people – our Legends – to live our vision –Treasured by Guests, Cherished by Employees, Celebrated Worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process.

We care about your career and are known for having the absolute best people in the industry. When you join us as a Residence Concierge you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What You’ll Get

As a Residence Concierge at The Lana Residences managed by Dorchester Collection Dubai here are just some of the great benefits you will receive:

• Competitive Salary Package
• World-class Development Opportunities
• Complimentary stays with breakfast included in our sister Dorchester Collection hotels
• 50% off at bars and restaurants within all of our sister Dorchester Collection hotels
• Meals on Duty
• Private Medical Insurance
• Life Insurance
• Flight Allowance every 24 months
• Shared Company Accommodation
• Company provided transportation to and from work
• Uniform provided by the Company with complimentary laundry
• Service Charge

What You’ll Do

You’ll love what you do and take pride in delighting our guests:

• You will greatly contribute to the processes and activities that create and promote the Dorchester Collection culture, values and bring the Company Philosophy “We Care” to life ensuring our employees and guests receive nothing but the best experience.
• You will create real connections and meaningful relationships by utilizing collective intelligence from all sources.
• You will oversee the front of house operation of the Residence Lobby.
• You will greet residents, their family members and visitors as they arrive/depart, make them feel at home and ensure our residents receive nothing but the best experience.
• You will motivate, train, supervise, evaluate and counsel your team of Doormen, Lobby and Wellness Hosts
• You will plan daily, weekly, monthly, and quarterly assignments for the Doormen and Lobby and Wellness Hosts.
• You will oversee, assist and support when necessary, all the Residents, their families and guests in the Lobby Lounge as well as on the Forecourt or on the Amenity level of The Lana Residences
• You will maintain all written communication between residents and The Lana Residences team in a professional and courteous manner.
• Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Residence Concierge you’ll have the opportunity to bring these to life and continue to create our legacy.
• Communication is what keeps our departments running perfectly. Our Lobby Host must communicate with other departments in order to ensure the alignment remains.

The items shared are the essence of a day in the life of Residence Concierge but we’ll make sure you are provided with specifics on how we care for our Residences.

What You’ll Bring

• You’ll bring your unique personality and passion to the role and the team.
• High empathy. Resilient. Guest centricity. Confident. Well spoken. Manage multiple relationships and tasks. Spirit of generosity. Passionate for the brand. Problem solver, quick on their feet. Curious and culturally aware. Proactively seek to connect. Goes above and beyond.
• Communication is what keeps our departments running perfectly. Our Residence Concierge must communicate with other departments in order to ensure the alignment remains.
• English is the primary language used in our residences. You can comfortably communicate in this language.
• Previous experience as Residence Concierge / Guest Service Agent is preferred. High level of English and additional languages are an advantage.

Position location

Job Location

United Arab Emirates

Location

Dubai

Requirements: