Houseman

Dorchester Collection; Dubai; On-site; AED 56,000 - 89,000; Full time

Benefits offered by this job

Competitive salary package

World-class development opportunities

Complimentary stays with breakfast in

50% off at sister hotels

Meals on duty

Private medical insurance

Life insurance

Flight allowance

Shared company accommodation

Transport to and from work

Uniform with complimentary laundry

Service charge

Job summary

Dorchester Collection Dubai is seeking a Houseman to join the Rooms - Housekeeping team. This role focuses on supporting linen sorting, guest-request fulfillment, and maintaining cleanliness and supplies across the floors and service areas.

You will learn through our Academy programs and work with a passionate team to deliver exceptional guest experiences in a luxury setting.

Qualifications

• Attention to detail and high standards of guest service.
• Strong interpersonal and communication skills.
• Ability to work as part of a luxury hotel team.

Responsibilities

• Sort and count soiled linen and dispatch to laundry.
• Deliver guest request items and assist with special requests.
• Count and deliver clean linen to floors; assist on floors as needed.
• Ensure calls and requests are actioned per standards.
• Maintain inventories of linen and housekeeping supplies.
• Keep corridors and pantry areas clean and stocked.

Skills

Attention to detail

Interpersonal skills

Team player

Guest focused

Communication

Multi-task

Organized

Adaptable

English proficiency

Computer literate

Education

High school education

Job description

Who we are Our Hotels We work with some of the most talented and unique individuals in our business who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is after all our people that bring our vision to life. As a member of our Dorchester Collection Family we will support your development by nurturing your personality creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.
Treasured by guests. Cherished by employees. Celebrated worldwide.
Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA reflected by our core values of Passion Personality Respect Working Together and Creativity.
If you need us to do anything to support you during the recruitment process such as adjustments to how you apply alternative formats of information or adjustments to the assessment process itself please email so that we can discuss how we can support you through the process. Please note that we will not be able to respond to individual enquiries about update

The Lana

Division & Department

Rooms - Housekeeping

Job Title

Houseman

Contract Type

Permanent

Status

Full time

Position Overview

We are not just a collection of hotels but instead a talented community. A family with a shared passion and commitment to unapologetically love and breathe who we are every day. An eclectic grouping who really care about each other and our guests where belonging transcends all else. We do this with a backdrop of extraordinary hotels steeped in history glamour and stories which provide the perfect stage for our people our Legends to live our vision Treasured by Guests Cherished by Employees Celebrated Worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA reflected by our core values of Passion Personality Respect Working Together and submitting your application please let us know if you require any special accommodations during the interview process.

We care about your career and are known for having the absolute best people in the industry. When you join us as aHouseman you start a unique opportunity to become celebrated as the very best in your field. Youll learn not only from your fellow Legends but also through our award-winning learning academy so that you can achieve the highest standards of craft service and leadership and become a legend in your own story.

What youll get

As aHousemanat The Lana Dorchester Collection Dubai here are just some of the great benefits you will receive:

• Competitive Salary Package
• World-class Development Opportunities
• Complimentary stays with breakfast included in our sister Dorchester Collection hotels.
• 50% off at bars and restaurants within all of our sister Dorchester Collection hotels
• Meals on Duty
• Private Medical Insurance
• Life Insurance
• Flight Allowance
• Shared Company Accommodation
• Company provided transportation to and from work
• Uniform provided by the Company with complimentary laundry
• Service Charge

What youll do

Youll love what you do and take pride in delighting our guests:

• You will be responsible for sorting and counting soiled linen tagging and dispatching to the laundry to ensure our guests receive nothing but the best experience.
• You will be responsible for delivering guest request items placing and removing special requests such as extra beds baby cots special pillows and other requests to ensure our guests receive nothing but the best experience.
• You will count clean linen and deliver to allocated location on floors.
• Provide assistance for laundry uniform room and floors as required.
• Provide assistance on the floors as necessary for stripping rooms linen delivering items to rooms cleaning areas placing linen etc.
• Ensure that all calls and requests are actioned and completed as per standards.
• Issue the clean F&B linen and update tracking of any shortages damaged etc.
• Liaise with the pool gym and spa teams to issue their clean linen and collect dirty for the outside laundry.
• Ensure all paperwork is up to date and monthly reports are prepared for all linen sent out.
• Complete inventories of linen housekeeping amenities guest request items uniforms chemicals OSE items and update on any shortages damaged and stained linen and order supplies as necessary.
• Highlight any deficits in linen not returned from the laundry and any stained or discarded items.
• Ensure follow up on all outstanding linen to be delivered.
• Keep all corridors and pantry areas clean and tidy and stocked correctly.
• Ensure all Lost & Found is handed over logged and stored as per policy and procedures.
• Our values of Passion Personality Respect Working Together and Creativity guide us each every day. As aHousemanyoull have the opportunity to bring these to life and continue to create our legacy.
• You will be motivated and have passion and commitment.

The items shared are the essence of a day in the life of a Houseman but well make sure you are provided with specifics on how we care for our hotel.

What youll bring

• Youll bring your unique personality to the role and the team.
• You will have attention to detail and ability to quickly adapt to a constantly changing environment.
• As a detail orientated and hands on Team Player with strong interpersonal skills you will be able to interact with all departments to ensure a cohesive working environment and to get things done.
• You will be passionate dynamic and guest focused who pride themselves on their ability to deliver extraordinary levels of guest service and provide creative solutions to our guests.
• You will be adaptable and be able to think on your feet and multi-task.
• Communication is what keeps our departments running perfectly. You have great communication skills with a strong guest service ethic.
• English is the primary language used in our hotel. You can comfortably communicate in this language.
• Youare organized articulate and adaptable.
• You have a high school education and bring your experience working for luxury hotels.
• You have a least 1-year experience in a similar position in a luxury 5 star brand.
• You are computer literate.

Job Location

United Arab Emirates

Location

Dubai