Front Office Supervisor

Dorchester Collection; Dubai; On-site; AED 200,880 - 279,000; Full time

Benefits offered by this job

Competitive Salary Package

Complimentary stays with breakfast in

50% off at bars and restaurants within

Meals on Duty

Private Medical Insurance

Life Insurance

Company Accommodation

Company provided transportation to and

Uniform provided with complimentarylau

Service Charge

Job summary

Dorchester Collection Dubai is seeking a Front Office Supervisor to lead guest relations and front desk operations, ensuring the highest standards of service. You will mentor the team, upsell during check-in, and represent the Dorchester Collection ethos in all guest interactions.

Join a luxury hospitality group dedicated to We Care values, career development, and a supportive, inclusive culture across our Dubai properties.

Qualifications

• Proven experience in front office leadership and guest relations.
• Excellent communication and interpersonal skills.
• Fluent English; additional languages (Arabic/French/Spanish) are a strong advantage.
• Ability to coach and develop team members for peak performance.
• Solid understanding of hotel operations and guest service standards.

Responsibilities

• Lead front office operations and uphold the We Care philosophy.
• Coach and train front office agents to deliver exceptional guest experiences.
• Act as hotel ambassador during check-in and daily duties, including upselling.
• Collaborate with other departments to ensure seamless guest service and alignment.
• Respond to guest requests and special occasions with attentiveness.
• Foster a culture of Passion, Personality, Respect, Working Together and Creativity.
• Communicate effectively with the hotel team to maintain smooth operations.

Skills

Communication skills

Guest relations

Front Office leadership

English proficiency

Job description

We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people – our Legends – to live our vision –Treasured by Guests, Cherished by Employees, Celebrated Worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process.

We care about your career and are known for having the absolute best people in the industry. When you join us as a Front Office Supervisor you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you’ll get

As a Front Office Supervisor at The Lana, Dorchester Collection Dubai here are just some of the great benefits you will receive:

• Competitive Salary Package
• Complimentary stays with breakfast included in our sister Dorchester Collection hotels.
• 50% off at bars and restaurants within all of our sister Dorchester Collection hotels
• Meals on Duty
• Private Medical Insurance
• Life Insurance
• Company Accommodation
• Company provided transportation to and from work
• Uniform provided by the Company with complimentary laundry
• Service Charge

What you’ll do

You’ll love what you do and take pride in delighting our guests:

• You will greatly contribute to the processes and activities that create and promote the Dorchester Collection culture, values and bring the Company Philosophy “We Care” to life ensuring our employees and guests receive nothing but the best experience.
• You will create real connections and meaningful relationships by utilizing collective intelligence from all sources.
• You will coach and train the front office agents to make sure they deliver the best customer experience at all times.
• Our Front Office Supervisors are responsible for acting as a hotel ambassador during their day. This will include showing guests round during their check in process and conducting daily duties in an efficient and timely manner, such as upselling and checking that reservations instructions are being followed, all to ensure our guests receive nothing but the best experience.
• Sometimes our guests have special requests involving and even special occasions. Most of these requests are fulfilled by our Reception Team.
• Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Front Office Supervisor, you’ll have the opportunity to bring these to life and continue to create our legacy.
• Communication is what keeps our departments running perfectly. Our Front Office Supervisor must communicate with other departments and extended hotel team in order to ensure the alignment remains.

What you’ll bring

• You’ll bring your unique personality and passion to the role and the team.
• You have a talent and strategic agility effectively managing short- and long-term business goals and ability to anticipate, identify and translate into innovative business solutions.
• A strong conceptual thinker, including ideation, concept creation and execution. Intense curiosity with the ability to question conventional wisdom. Inquisitive, with attention to detail to execute on the research and clues. Demonstrates resourcefulness & business acumen.
• Operational knowledge of Guest Relations, Front Office & In Room dining teams. Desired knowledge of the purchasing processes.
• You will have strong presentation skills, ability to present financial impact of recommendations made and sell ideas persuasively, influence without direct authority showing a high level of emotional intelligence to adapt to various cultural settings and situations.
• As a detail orientated and hands on Team Player with strong interpersonal skills, you will thrive on mentoring team members to achieve better results and celebrate success within the team.
• Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service and business ethic.
• English is the primary language used in our hotel. You can comfortably communicate in this language. Proficiency in Arabic, French, or Spanish is a strong advantage.

Job Location

United Arab Emirates

Location

Dubai

Who we are and Our Hotels

We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.

Treasured by guests. Cherished by employees. Celebrated worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity.

If you need us to do anything to support you during the recruitment process, such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself, please email [e-mail] so that we can discuss how we can support you through the process.