Housekeeping Supervisor

Rotana Hotels; Abu Dhabi; On-site; AED 67,000 - 100,000; Full time

Job summary

Rotana in Abu Dhabi is seeking a Housekeeping Supervisor to lead the team and ensure guest rooms and public areas meet the hotel’s cleanliness and maintenance standards. You will oversee daily tasks, monitor VIP rooms, and coordinate with Engineering to maintain Rotana’s high service level.

As a supervisor, you will train Attendants, conduct inspections, and respond promptly to guest requests, upholding Rotana’s reputation for exceptional hospitality and guest satisfaction.

Qualifications

• Diploma or vocational training in Hospitality Management or related field.
• Experience in hotel housekeeping, with some supervisory experience.
• Good written and spoken English communication skills.
• Strong interpersonal and problem-solving abilities.
• Computer literacy; Opera PMS experience is an advantage.
• Knowledge of housekeeping operations and hotel procedures.

Responsibilities

• Prepare and distribute daily work assignments to Housekeeping Attendants.
• Issue keys and supplies to attendants per hotel procedures.
• Monitor VIP, DND, Sleep Out and Double Lock rooms; take action as needed.
• Attend daily briefings and communicate updates to the team.
• Verify cleanliness and readiness of checked-out rooms before marking vacant.
• Respond promptly to guest requests to ensure satisfaction.
• Inspect guest rooms and areas using checklists for cleanliness and amenities.
• Identify and report maintenance issues to Engineering.
• Record and hand over lost and found items per procedures.
• Supervise cleaning of rooms, corridors, stairwells, and areas.
• Train and guide attendants; report performance concerns.
• Assist with inventory management and equipment upkeep.

Skills

Supervisory experience

People management

Communication skills

English proficiency

Customer focus

Education

Diploma/ Vocational training in Hospitality Management

Tools

Opera PMS

Job description

We are currently seeking passionate, dynamic, and guest-focused Housekeeping professionals who pride themselves on delivering exceptional levels of customer service and ensuring the highest standards of cleanliness and guest satisfaction.

As a Housekeeping Supervisor, you will be responsible for supervising and guiding the Housekeeping team to achieve operational objectives while ensuring that all guest rooms and public areas meet the hotel's established cleanliness, hygiene, and maintenance standards.

Key Responsibilities:

• Prepare and distribute daily work assignments to Housekeeping Attendants, ensuring efficient task allocation and workflow.
• Issue keys and necessary supplies to Housekeeping Attendants in accordance with hotel procedures.
• Monitor VIP, Do Not Disturb (DND), Sleep Out, and Double Lock rooms, taking appropriate action as required.
• Attend daily departmental briefings and communicate special instructions and operational updates to the team.
• Verify the cleanliness and readiness of checked-out rooms before updating their status to vacant and ready for occupancy.
• Respond promptly and professionally to guest requests, ensuring guest satisfaction.
• Conduct regular inspections of guest rooms and assigned areas using established checklists to ensure cleanliness, proper amenities, and adherence to hotel standards.
• Identify and report maintenance issues promptly to the Engineering department for necessary action.
• Ensure all lost and found items are properly recorded and handed over in accordance with hotel procedures.
• Supervise the cleaning and maintenance of guest rooms, corridors, stairwells, and other assigned areas.
• Train, guide, and support Housekeeping Attendants, providing feedback and reporting performance concerns to the immediate supervisor.
• Assist with housekeeping inventory management and ensure that all cleaning equipment and machinery are properly handled, maintained, and stored.

Education, Qualifications & Experience

• Ideally, a diploma or vocational training in Hospitality Management or a related field.
• Previous experience in the Housekeeping department of a hotel, preferably with some supervisory experience.
• Good written and spoken English communication skills.
• Strong interpersonal, communication, and problem-solving abilities.
• Computer literacy, with previous experience using Opera PMS considered an advantage.
• Good knowledge of housekeeping operations, cleanliness standards, and hotel procedures.

Knowledge & Competencies

The ideal candidate should be friendly, caring, and guest-focused, with strong attention to detail and a commitment to maintaining high-quality standards. The candidate must demonstrate cultural awareness, the ability to work effectively under pressure in a fast-paced environment, and a positive approach to collaborating with colleagues and guests from diverse cultural backgrounds.

Key Competencies:

• Understanding Hotel Operations
• Effective Communication
• Planning for Business
• Supervising People
• Understanding Differences
• Supervising Operations
• Teamwork
• Adaptability
• Customer Focus
• Drive for Results