Senior Housekeeping Manager - Operations

Wynn Al Marjan Island; Abu Dhabi; On-site; AED 180,000 - 260,000; Full time

Job summary

Wynn Al Marjan Island in Abu Dhabi is seeking an experienced Executive Housekeeper to lead daily Guest Room housekeeping operations to Forbes standards. You will support the Executive Housekeeper in achieving departmental goals and supervise supervisory levels ensuring communication and performance.

Responsibilities include inspecting rooms, coordinating VIP arrivals, maintaining safety and sustainability standards, and overseeing staffing, training, and colleague development.

Qualifications

• Degree or diploma in Hospitality Management or a related field preferred.
• 6–8 years of experience in Public Area or Housekeeping operations within a large 5 star hotel or resort, including a minimum of 2–4 years in a supervisory or managerial Rooms role.
• Experience in an integrated resort, gaming environment, or Forbes Travel Guide setting is strongly preferred.
• Proven leadership capability with strong skills in communication, organization, coaching, delegation, and team motivation.
• Advanced knowledge of cleaning standards, housekeeping procedures, textiles, product usage, chemical handling, and equipment care.
• Proficient in Public Area/Housekeeping management systems, including Opera and Microsoft Office.
• Demonstrated ability in operations management, workload planning, service quality control, and problem solving.
• High level of professionalism, discretion, attention to detail, and follow through.
• Fluency in English; additional languages are an advantage.

Responsibilities

• Lead daily Guest Room housekeeping operations ensuring Forbes-standard cleanliness and service.
• Support the Executive Housekeeper in achieving departmental goals and maintaining operational standards.
• Supervise Assistant Managers Supervisors and Guest Room Attendants ensuring effective communication and performance.
• Conduct daily briefings and communicate guest needs priorities and updates.
• Inspect rooms and service areas to ensure cleanliness maintenance and readiness.
• Enforce grooming standards policies and procedures.
• Coordinate room readiness VIP arrivals and special requests with other departments.
• Maintain quality efficiency safety and sustainability standards.
• Monitor operational systems room status and maintenance requests.
• Resolve operational issues and implement corrective actions when needed.
• Support audits training and Forbes standards implementation.
• Oversee supplies equipment inventory and cost controls.
• Assist with scheduling workforce planning and productivity management.
• Participate in recruitment onboarding training and colleague development.
• Promote engagement through coaching recognition and team-building.
• Manage relationships with external service providers.
• Ensure accurate linen inventory and ordering controls.
• Promote safety awareness and emergency preparedness.
• Act on behalf of the Executive Housekeeper when required.

Skills

Leadership

Communication

Team motivation

Operational planning

Quality control

Training & development

Education

Diploma in Hospitality Management

Tools

Opera

Microsoft Office

Job description

Responsibilities

• Lead daily Guest Room housekeeping operations ensuring Forbes-standard cleanliness and service
• Support the Executive Housekeeper in achieving departmental goals and maintaining operational standards
• Supervise Assistant Managers Supervisors and Guest Room Attendants ensuring effective communication and performance
• Conduct daily briefings and communicate guest needs priorities and updates
• Inspect rooms and service areas to ensure cleanliness maintenance and readiness
• Enforce grooming standards policies and procedures
• Coordinate room readiness VIP arrivals and special requests with other departments
• Maintain quality efficiency safety and sustainability standards
• Monitor operational systems room status and maintenance requests
• Resolve operational issues and implement corrective actions when needed
• Support audits training and Forbes standards implementation
• Oversee supplies equipment inventory and cost controls
• Assist with scheduling workforce planning and productivity management
• Participate in recruitment onboarding training and colleague development
• Promote engagement through coaching recognition and team-building
• Manage relationships with external service providers
• Ensure accurate linen inventory and ordering controls
• Promote safety awareness and emergency preparedness
• Act on behalf of the Executive Housekeeper when required

Qualifications

• Degree or diploma in Hospitality Management or a related field preferred.
• 6 8 years of experience in Public Area or Housekeeping operations within a large 5 star hotel or resort, including a minimum of 2 4 years in a supervisory or managerial Rooms role.
• Experience in an integrated resort, gaming environment, or Forbes Travel Guide setting is strongly preferred.
• Proven leadership capability with strong skills in communication, organization, coaching, delegation, and team motivation.
• Advanced knowledge of cleaning standards, housekeeping procedures, textiles, product usage, chemical handling, and equipment care.
• Proficient in Public Area/Housekeeping management systems, including Opera and Microsoft Office.
• Demonstrated ability in operations management, workload planning, service quality control, and problem solving.
• High level of professionalism, discretion, attention to detail, and follow through.
• Fluency in English; additional languages are an advantage.