Housekeeping Supervisor

Ramada Plaza By Wyndham Dubai Deira Hotel; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Ramada Plaza By Wyndham Dubai Deira Hotel is seeking a Housekeeping Supervisor to ensure guest rooms and public areas meet the highest cleanliness and comfort standards. You will lead room attendants, approve room status, and coordinate with Front Office and Engineering to fulfill guest requests.

The role emphasizes staff training, adherence to hotel policies, and maintaining stock and equipment levels to support efficient operations. Immediate joiners are preferred.

Responsibilities

• Supervise room attendants on maintenance of cleanliness in all guestrooms, corridors, service areas and any other areas on the floors.
• Assist Room Attendants and supervise releasing of guestrooms into 'Inspected' status.
• Liaise with Front Office and Engineering in servicing guest requests.
• Ensure that rooms with "Do Not Disturb" signs are followed up on.
• Train employees ensuring they have the necessary skills to perform their duties with the maximum efficiency.

Skills

People management

Team leadership

Staff training

Guest service

Job description

Job description:

As our Housekeeping Supervisor, you will play a crucial role in ensuring the cleanliness, comfort, and overall satisfaction of our guests. Some of your main responsibilities will include:

• Supervise room attendants on maintenance of cleanliness in all guestrooms, corridors, service areas and any other areas on the floors.

• Assist Room Attendants and supervise releasing of guestrooms into 'Inspected' status.

• Work and liaise closely with Room Attendants in cleaning and preparing for V.I.P. arrivals or group delegations.

• Ensure that Room Attendants trolleys are neat and fully stocked at all times.

• Ensure strict control of service stations, including monitoring of required level of 'par stock' to minimize the vertical movement in terms of logistics.

• Ensure that all occupied rooms are cleaned.

• Ensures that the Room Attendants fill out their Check Lists room by room and that any remarks are followed up.

• Immediately report any missing items or damages to Executive Housekeeper.

• Immediately attend to tasks requiring urgent attention, such as: soiled or damaged curtains, carpets, upholstery, equipment, etc.

• Ensure that shower curtains, pillows, bedspreads, duvets/blankets, underneath furniture spaces, curtains and upholsteries are cleaned according to regular program/standards.

• Report and follow up on maintenance requests.

• Liaise closely with Front Office and Engineering in servicing guest request.

• Check vacant rooms daily to make sure there are no discrepancies.

• Ensure that rooms with "Do Not Disturb" signs are followed up on.

• Supervise the responsible use of all available systems and equipment, including but not limited to trolleys, vacuum cleaner, carpet washer, etc.

• Ensure the optimum use and control of all chemicals and supplies to minimize wastage.

• Ensures that all keys are handled responsibly and signed back in after duty.

• Perform other duties as assigned by Executive Housekeeper and assists in all housekeeping activities.

• Assist in building an efficient team of employees by taking an active interest in their welfare, safety and development.

• Communicate effectively both verbally and in writing to provide clear direction to staff in performing their tasks.

• Trains employees ensuring that they have the necessary skills to perform their duties with the maximum efficiency, including certification and compiling monthly training reports. Trains staff to become multi-skilled.

• Supervise the employees within the section, ensuring that the correct standards and methods of service are maintained.

• Be knowledgeable and continuously update oneself, as well as colleagues within the section, about hotel facilities, activities and promotions and provide accurate information to guests as necessary.

• Ensure that all employees have a complete understanding of and adhere to the hotel’s policy relating to fire, hygiene, health, safety, rules and regulations.

• Participate in meeting and ensure that regular shift briefings of staff are carried out. Attends meetings as required.

• Maintains an efficient roster to optimize productivity, especially during holidays and low occupancy periods.

• Plan work and cleaning schedules to have ample supply of inspected rooms/suites for guest requirements at all times.

• Ensures that any Lost & Found properties are promptly brought to Housekeeping Office.

• Assist the Executive Housekeeper in planning of vacation schedules.

• Keeps close contact with Engineering, Front Office and Laundry departments and map out necessary schedules for a smooth flow operation throughout the hotel departments.

• Immediate joiners will be preferred.

Desired Candidate Profile

• available to start immediately?

Work Location: In person