Assistant Manager - Housekeeping

Hyatt Hotels Corporation; Dubai; On-site; AED 230,000 - 360,000; Full time

Job summary

Hyatt Hotels Corporation in Dubai is seeking an Assistant Manager - Housekeeping to support the Director of Housekeeping and ensure top-tier cleanliness and guest comfort across guest rooms and public areas.

You will lead the housekeeping team, coordinate room readiness, and collaborate with Front Office, Engineering, Laundry and Security to deliver seamless operations for a luxury property.

Qualifications

• Bachelor's degree or diploma in Hospitality Management, Housekeeping Operations, Hotel Management, or related discipline.
• Minimum 4–5 years of housekeeping experience, including 1–2 years in a supervisory or assistant managerial role within a luxury environment.
• Strong knowledge of housekeeping operations, room inspections, linen management and safety procedures.
• Proven leadership experience in supervising teams and driving performance.

Responsibilities

• Oversee daily housekeeping operations across guest rooms, suites, public areas, and back-of-house spaces.
• Coordinate room assignments, cleaning priorities and staff deployment according to occupancy and VIP movements.
• Conduct regular inspections to ensure compliance with quality standards.
• Monitor room status and ensure timely inspection and release of rooms.
• Lead, train and develop team members to maintain service standards.
• Communicate occupancy levels, VIP arrivals, and department updates in daily briefings.
• Coordinate with Front Office, Engineering, Laundry, Security and other departments.
• Ensure VIP rooms and suites are prepared accurately and on time.
• Respond to guest requests professionally and follow up as needed.
• Manage staffing levels, rosters and overtime to meet demand.
• Control inventory of linen, supplies and equipment; report maintenance defects.

Skills

Leadership

Attention to detail

Organization

Communication

Problem-solving

Guest-relations

Education

Bachelor's degree in Hospitality Management or related field

Tools

Microsoft Office

Property-management systems

Housekeeping applications

Job description

Close Inclusive Collection Job Postings Notification

\"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It's important to constantly challenge your knowledge and step out of your comfort zone.\"

\"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It's important to constantly challenge your knowledge and step out of your comfort zone.\"

Peggy Focheux Duval: Director of Learning & Development, France

The Assistant Manager - Housekeeping supports the efficient management of daily housekeeping operations, ensuring guest rooms, public areas, and back-of-house spaces consistently meet the property's standards of cleanliness, presentation, hygiene, and guest comfort. The role assists in leading the housekeeping team, coordinating room readiness, managing resources, and maintaining seamless collaboration with other departments within a luxury hospitality environment.

Main Duties:

• Support the Housekeeping Manager/Director of Housekeeping in overseeing daily housekeeping operations across guest rooms, suites, public areas, and back-of-house spaces.
• Coordinate room assignments, cleaning priorities, and colleague deployment according to occupancy, arrivals, departures, VIP movements, and operational requirements.
• Conduct regular inspections of guest rooms, suites, corridors, pantries, public areas, and service areas to ensure compliance with established quality standards.
• Monitor room-cleaning progress and room status, ensuring arrival rooms, priority rooms, and VIP accommodations are inspected and released on time.
• Lead, train, coach, and develop Housekeeping Team Leaders, Room Attendants, and other colleagues to maintain consistent performance and service standards.
• Conduct daily briefings and communicate occupancy levels, room priorities, VIP arrivals, guest preferences, special requests, and departmental updates.
• Coordinate closely with Front Office, Engineering, Laundry, Security, and other departments regarding room readiness, maintenance concerns, linen requirements, and guest requests.
• Ensure VIP rooms, suites, amenities, special arrangements, and personalized guest preferences are prepared accurately and within the required timelines.
• Respond professionally to guest requests and concerns, ensuring prompt service recovery, appropriate follow-up, and escalation when necessary.
• Monitor staffing levels, duty rosters, attendance, productivity, and overtime while ensuring efficient workforce utilization according to business demand.
• Control linen, guest supplies, cleaning materials, operating equipment, and departmental inventories to minimize wastage and maintain required stock levels.
• Ensure maintenance defects, damaged items, and safety concerns are accurately reported, prioritized, and followed through until completion.
• Maintain compliance with hygiene, sanitation, chemical handling, workplace safety, security, key control, lost-and-found, and departmental procedures.
• Support departmental budgeting and cost-control activities by monitoring expenses, productivity, inventory consumption, and resource utilization.
• Assist with colleague performance reviews, training plans, recruitment, onboarding, and succession development to maintain an engaged and capable team.
• Review guest feedback, inspection results, room discrepancies, and operational reports to identify trends and implement corrective or preventive improvements.
• Ensure housekeeping pantries, linen rooms, offices, storage areas, trolleys, and back-of-house facilities remain organized, secure, and properly maintained.
• Assume responsibility for the department in the absence of the Housekeeping Manager/Director of Housekeeping and ensure uninterrupted operations across all shifts.

Qualifications

• Bachelor's degree or diploma in Hospitality Management, Housekeeping Operations, Hotel Management, or a related discipline.
• Minimum 4-5 years of relevant housekeeping experience, including at least 1-2 years in a supervisory or assistant managerial role within a luxury hospitality environment.
• Strong knowledge of housekeeping operations, room inspections, public-area standards, linen management, inventory control, chemical handling, and workplace safety procedures.
• Proven leadership experience in supervising Team Leaders and Room Attendants, with the ability to manage training, performance, productivity, scheduling, and colleague development.
• Excellent attention to detail, organization, communication, problem-solving, and guest-relations skills, with the ability to manage escalated concerns professionally.
• Good operational awareness, with proficiency in Microsoft Office, property-management systems, and housekeeping applications; knowledge of budgeting and cost control is preferred.

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