Housekeeping Supervisor

Rotana Hotels; Abu Dhabi; On-site; AED 67,000 - 100,000; Full time

Job summary

Rotana Hotels in Abu Dhabi is seeking a passionate Housekeeping Supervisor to lead the Housekeeping Attendants, ensuring high standards of cleanliness and guest comfort at Park Rotana & Park Arjaan Abu Dhabi. The role requires strong English communication, a hospitality diploma, and the ability to work under pressure in a multicultural environment.

Opera experience is an advantage, and you will participate in daily briefings, handle VIPs and special requests, and ensure inventory and equipment

Qualifications

• Diploma or vocational hospitality training is preferred.
• Strong written and spoken English is essential.
• Good interpersonal and problem solving abilities are required.

Responsibilities

• Prepare Housekeeping Attendants' job assignments.
• Issue keys and supplies to Housekeeping Attendants.
• Take note of VIPs, Do Not Disturb, Sleep Out, Double-Lock Rooms and take appropriate action.
• Attend daily meetings and receive special instructions.
• Receive check-outs before reporting them as vacant.
• Receive special requests from guests and carry them out.
• Inspect areas cleaned using checklist to ensure cleaning meets standards.
• Fill out reports and hand over found articles to Lost & Found.
• Supervise cleaning of guest rooms, corridors and stairwells.
• Train and assist Housekeeping Attendants and advise Superior about performance.
• Assist with inventory and ensure machines/equipment are properly maintained.

Skills

Interpersonal skills

English communication

Computer literacy (Opera)

Education

Hospitality diploma or vocational training

Tools

Opera PMS

Job description

Job Description:

We are currently seeking for passionate and dynamic guest focused Housekeeping professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

This position is based at Park Rotana & Park Arjaan Abu Dhabi.

As a Housekeeping Supervisor you are responsible to supervise the team of Housekeeping Attendants towards achieving the operational objectives while ensuring that the standards of cleanliness and maintenance of the hotel meet the requirements specified and your role will include key responsibilities such as-

• Prepare Housekeeping Attendants job assignments
• Issue keys and supplies to Housekeeping Attendants
• Take note of VIPs, Do Not Disturb, Sleep Out, Double-Lock Rooms and take appropriate action
• Attend daily meetings and receive special instructions
• Receive check-outs before reporting them as vacant
• Receive special requests from guests and carry them out
• Inspect areas cleaned using checklist to see that cleaning is adequate, supplies in room are as per standard and immediate repairs are reported
• Fill out report and hand over found articles to the lost and found department
• Supervise cleaning of guest rooms, corridors and stairwells
• Train and assist Housekeeping Attendants and advise Superior about performance
• Assist with inventory and ensure that all housekeeping machines and equipment are properly handled and maintained

Skills

Education, Qualifications & Experiences

You should ideally have a diploma or vocational training hospitality with previous minor supervisory experiences within the Housekeeping Department of a hotel. Good command of written and spoken English communication skills, along with strong interpersonal and problem solving abilities are essentials. Computer literacy and previous experiences with Opera are an advantage.

Knowledge & Competencies

The ideal candidate will be a friendly, caring individual with good cross cultures sensitivity and a concern for quality and an eye for details. You will work well under pressure in a fast paced environment and enjoy working with a multi-cultural team and guests alike, while possessing following additional competencies-

• Understanding Hotel Operations
• Effective Communication
• Planning for Business
• Supervising People
• Understanding Differences
• Supervising Operations
• Teamwork
• Adaptability
• Customer Focus
• Drive for Results

Requirements: