Hotel Safety & Guest Experience Champion

Hilton; Ras Al Khaimah; On-site; AED 54,000 - 80,000; Full time

Job summary

Hilton is seeking a Safety Agent in Ras al-Khaimah to patrol, investigate incidents, document reports, and respond to emergencies, ensuring a safe environment for guests and team members. You will provide professional guest assistance and maintain security records.

Ideal candidates have a High School Diploma, relevant safety experience, and strong English communication skills; CPR/First Aid is a plus, and multilingual abilities are advantageous.

Qualifications

• High School Diploma or equivalent; a related safety/health and safety qualification is an advantage.
• Previous experience in safety, security, hospitality, or a customer service role is preferred.
• First Aid and CPR certification is an advantage.
• Good command of English; additional languages are an advantage.
• Strong observation, communication, and problem-solving skills; ability to stay calm under pressure.
• Strong commitment to maintaining a safe and secure environment for guests and staff.

Responsibilities

• Conduct security patrols: Monitor interior and exterior hotel premises to identify and address safety and security risks, security threats, and undesirable conditions
• Assist with investigations: Conduct preliminary incident investigations to gather relevant information, document findings, and ensure accurate reporting of security incidents
• Maintain accurate documentation: Prepare and ensure the accuracy of security reports and records
• Respond to emergencies: Assist in handling safety hazards, fires, medical incidents, and security threats
• Provide exceptional guest assistance: Respond to guest inquiries and concerns with professionalism and efficiency

Skills

Observation

Communication

Problem-solving

Hospitality

Education

High School Diploma

Job description

Hilton is seeking a Safety Agent in Ras al-Khaimah to patrol, investigate incidents, document reports, and respond to emergencies, ensuring a safe environment for guests and team members. You will provide professional guest assistance and maintain security records.

Ideal candidates have a High School Diploma, relevant safety experience, and strong English communication skills; CPR/First Aid is a plus, and multilingual abilities are advantageous.