Hotel Operations & Guest Experience Manager

confidential; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Confidential Hospitality Group is seeking an experienced Hotel Manager to oversee daily operations in a Dubai hotel and ensure guest satisfaction. You will supervise front office, housekeeping, and food service teams, while maintaining service standards and leading a high-performing staff.

The ideal candidate has a Diploma or Bachelor's in Hospitality Management, strong leadership and communication skills, and proven experience in hotel management.

Qualifications

• Diploma or bachelor's degree in Hospitality Management, Hotel Administration, or related field.
• Experience in hotel management or senior hospitality role.
• Knowledge of hotel operations and guest service standards.
• Excellent leadership and communication skills.

Responsibilities

• Oversee daily hotel operations and departmental activities.
• Supervise and coordinate front office, housekeeping, and food service teams.
• Maintain high standards of guest service and satisfaction.
• Handle guest complaints and resolve operational issues professionally.
• Monitor room occupancy, reservations, and hotel performance.
• Manage staff schedules, training, and performance.
• Monitor operating expenses and support budget management.
• Ensure compliance with hotel policies, hygiene, and safety standards.
• Coordinate with suppliers and maintain smooth operational activities.

Skills

Leadership

Communication

Decision-making

Guest relations

Education

Bachelor's degree in Hospitality Management or related field

Job description

Confidential Hospitality Group is seeking an experienced Hotel Manager to oversee daily operations in a Dubai hotel and ensure guest satisfaction. You will supervise front office, housekeeping, and food service teams, while maintaining service standards and leading a high-performing staff.

The ideal candidate has a Diploma or Bachelor's in Hospitality Management, strong leadership and communication skills, and proven experience in hotel management.