Hotel IT Leader: Networks, AV & Security

Novotel & ibis Balikpapan; Dubai; On-site; AED 300,000 - 420,000; Full time

Benefits offered by this job

Free ten hotel stays per year for موظف

Discounts at bars/restaurants and room

Job summary

25hours Hotel One Central in Dubai is seeking an IT Lead to implement the hotel IT plan, ensure security and scalability of IT systems, and provide daily IT and AV support to colleagues and guests. The role focuses on aligning with group IT guidelines, managing budgets, and driving high service standards across hotel operations.

The ideal candidate holds MCP or equivalent, a Bachelor's (and preferably a Master's) in IT, with 3+ years in IT within hospitality or similar industries, and strong

Qualifications

• Bachelor's Degree in Information Technology, Computer Science or equivalent from an accredited university.
• Master's Degree in Information Technology, Computer Science or equivalent from an accredited university.
• Microsoft Certified Professional (MCP) or equivalent certification.
• At least 3 years of IT experience, preferably in hospitality or a blue-chip organization.
• Strong knowledge of IT processes, databases and IT support.

Responsibilities

• Manage the implementation of the Hotel IT plan in line with the IT strategy using SLAs and internal controls.
• Apply group IT guidelines to hotel systems, operations and enterprise architecture.
• Regularly assess and update IT systems to ensure security, scalability and reliability.
• Deliver day-to-day IT support to colleagues, including network access and hardware config.
• Respond to ad-hoc IT queries from colleagues and guests with timely solutions.
• Investigate end-user problems and implement effective resolutions.
• Oversee network infrastructure operations including LAN/WAN and interconnections.
• Manage AV services for meetings and events and provide timely AV support.
• Coordinate with departments to ensure VIPs and conferences have seamless IT/AV assistance.
• Lead IT department operations and liaise with internal/external parties to ensure smooth processes.
• Ensure compliance with Health, Safety and Environment procedures and hotel standards.

Education

Bachelor's Degree in Information Technology or Computer Science

Master's Degree in Information Technology or Computer Science

Excellent knowledge of key IT processes

Outstanding inter-personal skills

Good budgeting and planning skills

Job description

25hours Hotel One Central in Dubai is seeking an IT Lead to implement the hotel IT plan, ensure security and scalability of IT systems, and provide daily IT and AV support to colleagues and guests. The role focuses on aligning with group IT guidelines, managing budgets, and driving high service standards across hotel operations.

The ideal candidate holds MCP or equivalent, a Bachelor's (and preferably a Master's) in IT, with 3+ years in IT within hospitality or similar industries, and strong