Hostess - For Lifestyle Dining Restaurant In Dubai

Apt Resources | Recruitment Specialists; Fujairah; On-site; AED 39,000 - 61,000; Full time

Job summary

Dubai Restaurant Group, a premier hospitality holder in Dubai, seeks a talented Hostess to be the first point of contact for guests and deliver exemplary service in a high-end setting.

Responsibilities include greeting guests, managing reservations, guiding guests to tables, and offering menu insights. Fluency in English is required; additional languages are a plus. Flexible schedules including weekends and evenings are expected.

Qualifications

• Minimum 2 years of experience as a host/hostess in a high-end restaurant or hotel.
• Fluent in English; second language (Arabic, French, Italian, Spanish, Russian, or Chinese) a plus.
• Knowledge of a restaurant reservations system is essential.
• Strong customer service, problem-solving and communication skills.

Responsibilities

• Greet guests in a friendly and courteous manner and create a positive first impression.
• Escort guests to tables or waiting areas.
• Manage reservations and maintain the reservation system.
• Advise guests on menu, specials and features of the restaurant.
• Ensure guests receive consistently high-quality service and dining experience.
• Address customer complaints, suggestions or concerns and report to a Manager or department
• Ensure the restaurant is clean, well maintained and operational at all times.

Skills

Customer service

Communication

Reservations system

Teamwork

Problem-solving

Tools

Reservations system

Job description

Job Description:

Our client a very successful and award winning restaurant group in Dubai is seeking a highly motivated and dynamic individual to join their team as a Hostess. They are a leading hospitality company in their segment serving guests in Dubai since about 15 years. They require a customer-oriented individual to be the first point of contact with our guests and provide excellent service, maintaining high standards of safety, hygiene, quality, and customer service.

Responsibilities

• Greet guests in a friendly and courteous manner, and ensure a positive lasting impression.
• Escort guests to their assigned tables or waiting areas.
• Manage reservations and maintain a reservation system.
• Advise guests on the menu, specials, and unusual features of the restaurant.
• Ensure that all guests are served with a consistent high level of quality.
• Address customer complaints, suggestions or concerns, and report them to a Manager or the respective department
• Ensure that the restaurant is clean, well maintained and operational at all times.

• A minimum of 2 years of experience as a host or hostess in a high-end restaurant or hotel.
• Fluent in English, and a second language such as Arabic, French, Italian, Spanish, Russian, or Chinese will be an advantage.
• Knowledge of a restaurant reservation system is essential.
• Strong customer service, problem-solving, and communication skills.
• Positive attitude, reliable, and guest-oriented.
• Willing to work flexible schedules including weekends and evenings
• Ability to work as part of a team and follow instructions.
• Knowledge of dining etiquette, menu presentation, wine service, and bar service is a plus.

As per the market standards.