Hostess

Raffles Dubai; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Raffles Dubai is seeking a polished Hostess to join its luxury dining team in Dubai. This full‑time, on‑site role welcomes guests, manages reservations and seating, and helps ensure a flawless flow of service across outlets.

You will greet guests warmly, escort them to tables, and maintain an accurate waitlist with professional demeanor. In a world of exquisite hospitality, you will liaise with service and culinary colleagues to deliver exceptional guest experiences, answer inquiries, and convey

Qualifications

• Strong interpersonal and customer service abilities to interact confidently with guests.
• Clear verbal communication and professional phone etiquette.
• Experience with reservations management, table allocation, and POS systems.
• Polished, professional appearance and welcoming demeanor for a luxury environment.
• Previous front-of-house hospitality experience preferred.
• Ability to work flexible hours, including evenings, weekends and holidays.
• Fluency in English; additional languages are an advantage.

Responsibilities

• Greet and escort guests to tables and manage seating arrangements.
• Maintain an accurate waitlist and respond to inquiries in person or by phone.
• Provide menu information and highlight special offerings.
• Collaborate with service and culinary teams to support guest experiences.
• Handle guest feedback with professionalism and uphold luxury standards.

Skills

Interpersonal Skills

Customer Service

Reservations Management

Communication

Phone Etiquette

Front-of-House Hospitality

English Fluency

Job description

Job Description

Company Description

Raffles Dubai is a luxury hotel and iconic landmark in the heart of Dubai, known for combining timeless elegance with the warmth of Arabian hospitality. Its architecture and interiors blend Asian, Middle Eastern, and Egyptian influences, offering spacious rooms and suites with private balconies or terraces for a refined retreat. The hotel adjoins Wafi, a premier shopping and leisure destination featuring high‑end boutiques, artisan crafts, and cultural experiences. Guests and visitors enjoy seven restaurants and bars, as well as Raffles Spa, all within easy reach of Dubai’s airport, business district, and major entertainment venues. This central location and award‑winning service make Raffles Dubai a sought‑after destination for travelers and professionals alike.

Role Description

The Hostess role at Raffles Dubai is a full‑time, on‑site position based in Dubai, United Arab Emirates. The Hostess is responsible for warmly welcoming guests, managing reservations and seating arrangements, and ensuring a smooth flow of service in the restaurant or lounge. Day‑to‑day tasks include greeting and escorting guests to their tables, maintaining an accurate waitlist, answering phone and in‑person inquiries, and providing clear information about menus and special offerings. The Hostess collaborates closely with the service and culinary teams to support exceptional guest experiences, handles guest feedback with professionalism, and upholds Raffles Dubai’s standards of luxury service and presentation at all times.

Qualifications

• Candidates should possess strong Interpersonal Skills and Customer Service abilities to interact confidently and courteously with guests.
• Candidates should possess solid Communication skills, including clear verbal communication and professional Phone Etiquette.
• Candidates should possess experience with Reservations management, table allocation, and basic use of reservation or POS systems.
• Candidates should possess a polished, professional appearance and a welcoming demeanor suitable for a luxury hospitality environment.
• Previous experience in hotel, restaurant, or luxury hospitality front‑of‑house roles is preferred.
• Ability to work flexible hours, including evenings, weekends, and holidays, and to stand for extended periods.
• Fluency in English is required; additional languages are an advantage.