Waitress - Lobby Lounge

Raffles Hotels & Resorts; Dubai; On-site; AED 39,060 - 78,120; Full time

Benefits offered by this job

Complimentary upgrades

Extended stays

Discounted stays across Fairmont & Raffi

Dining discounts

Wellness discounts

Job summary

Raffles Dubai invites applications for a Waitress to join our award-winning lobby lounge in Raffles Salon. You will work with colleagues to deliver a luxurious F&B experience, maintain high grooming and service standards, and provide personalized service to guests, including VIPs, while upselling and supporting operations across the Outlet.

You should have at least 2 years in F&B and experience in 5-star luxury hospitality, with strong English language skills and a willingness to learn and adapt

Qualifications

• Strong reading, writing and oral proficiency in English.
• A second foreign language is a plus.

Responsibilities

• Uphold discipline, grooming standards, and punctuality.
• Demonstrate knowledge of LQA standards and ensure compliance.
• Follow LQA and Outlet service standards for efficiency.
• Maintain knowledge of menu, ingredients, and preparation methods.
• Understand allergens and dietary requirements; follow SOPs.
• Understand bar operations including coffee, tea, and cocktails.
• Support colleagues across all areas of the Outlet.
• Engage guests by name to deliver personalized service.
• Note guest preferences and update Opera for in-house guests.
• Conduct guest satisfaction checks and escalate feedback.
• Report guest complaints or operational issues to Outlet Leadership.
• Perform opening, closing and side duties with checklist accuracy.
• Participate in monthly equipment inventories.
• Assist in minimizing waste and mishandling of equipment.
• Coordinate with Housekeeping, Stewarding, and Engineering for cleanliness.
• Ensure the Outlet remains clean, organized, and hygienic.
• Contribute to Outlet targets via upselling and guest engagement.
• Maintain knowledge of all Hotel outlets and services.
• Complete departmental paperwork and reports on time.
• Attend required training sessions and develop professionally.
• Handle cash and financial transactions with integrity.
• Assist other F&B outlets during peak periods.

Skills

English proficiency

Second language

Education

Hospitality Studies

Job description

Position

We invite you to join the world of luxury hospitality at Raffles Dubai as our new Waitress in our award‑winning lobby lounge in Raffles Salon. You will work with colleagues and superiors to create a luxurious and professional F&B experience for guests, maintaining motivation, efficiency, and guest centricity to help the department and hotel meet goals and objectives under the supervision of Outlet Leaders.

Key Roles & Responsibilities

• Uphold discipline, grooming standards, and punctuality in line with Raffles and Outlet expectations.
• Demonstrate strong knowledge of LQA standards and ensure consistent compliance throughout service.
• Follow all LQA and Outlet service standards while maintaining maximum efficiency to deliver Service Excellence.
• Maintain thorough knowledge of the menu, ingredients, and preparation methods to confidently describe dishes and provide informed recommendations through continuous learning and training.
• Possess comprehensive understanding of allergens and dietary requirements, strictly following established SOPs.
• Maintain full knowledge of bar operations, including coffee, tea, and cocktails, ensuring high‑quality standards of preparation and presentation.
• Support colleagues across all areas of the Outlet as required to ensure seamless guest experiences.
• Address guests by name whenever possible to deliver personalized service in line with Raffles Service Culture.
• Recognize and acknowledge regular and VIP guests, noting, respecting their preferences and communicating it to the Outlet Leader/Manager and ensuring accurate updates in Opera for in‑house guests.
• Conduct regular guest satisfaction checks, professionally handling feedback and escalating concerns where necessary.
• Immediately report any guest complaints, incidents, or operational challenges to Outlet Leadership following escalation procedures.
• Perform all opening, closing, and side duties, completing all required checklists accurately.
• Participate in monthly equipment inventories and report discrepancies promptly.
• Assist in minimizing waste, breakages, and equipment mishandling.
• Liaise with Housekeeping, Stewarding, and Engineering to ensure exceptional cleanliness and maintenance standards of the Outlet following a "clean as you go" philosophy.
• Ensure the Outlet remains clean, organized, and hygienic at all times.
• Demonstrate awareness of Outlet targets and actively contribute through upselling and guest engagement.
• Foster strong team communication through verbal interaction and approved internal communication platforms.
• Maintain knowledge of all Hotel outlets and services to guide guests effectively.
• Complete all departmental paperwork, logs, and reports accurately and within deadlines.
• Attend all required training sessions with enthusiasm and commitment to professional development.
• Handle cash and financial transactions with accuracy, integrity, and adherence to established procedures.
• Assist other Food & Beverage outlets during peak operational periods when required.
• Perform any additional duties assigned by Hotel Management.

Personal Attributes

• Positive, energetic, and guest‑focused personality.
• Impeccable grooming and professional presentation at all times.
• Strong work ethic with flexibility and willingness to support operational needs.
• Excellent interpersonal and communication skills.
• Friendly, respectful, and collaborative approach toward colleagues and leaders.
• Consistent use of professional verbal and non‑verbal communication.
• Embrace the Raffles brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected.

Qualifications

• Hospitality Studies is preferable.
• Strong reading, writing and oral proficiency in the English language.
• A second foreign language is a plus.

Experience

• Minimum of 2 years experience within Food & Beverage.
• Experience in 5* luxury hospitality.

Employee Benefits

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.