Guest Experience & Reservations Host

AccorHotel; Dubai; On-site; AED 44,640 - 66,960; Full time

Job summary

Raffles Dubai is seeking a friendly Host/ess to warmly welcome guests, seat them efficiently and manage reservations. You will assist in setting up tables, maintain guest databases, and ensure adherence to LQA and hotel standards.

The role involves handling inquiries, coordinating with the culinary team for buffet labeling, and supporting the service team during peak periods. The ideal candidate has at least 1 year in F&B/hotel guest services, excellent English, and cash handling experience.

Qualifications

• Excellent reading, writing and oral proficiency in English.
• 1 year hotel experience in F&B or related industries with transferable skills.
• Previous public contact and cashiering experience.
• Knowledge of restaurant seating/table plan and guest management.

Responsibilities

• Provide a warm welcome to guests and seat them at their table.
• Take telephone bookings and maintain reservations book.
• Assist in setting tables and displays.
• Maintain and update guest database.
• Ensure knowledge of LQA and hotel standards and apply them in interactions.
• Address guest complaints with supervisor support where possible.
• Lead service training as directed by supervisors/managers.
• Prepare food & beverage labels for buffet rotations and coordinate with the culinary team.
• Ensure outlet reports are maintained and submitted on schedule.
• Support service team during peak times and maintain cleanliness of hostess areas and menus.
• Maintain good relationships with colleagues and other departments.
• Prepare operational materials in the back office and learn safety, sanitation, and hygiene policies.
• Present checks and perform cashiering if needed.
• Control guest flow to maximize turnover and assist in inventory of equipment.
• Train waitstaff and bus staff in hostess standards.
• Prepare restaurant for opening with staff and tables ready.
• Assist other outlets during peak periods.

Skills

English proficiency

Grooming

Interpersonal skills

Seating plan knowledge

MS Office

Team learning

Education

Secondary education

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Raffles Dubai is seeking a friendly Host/ess to warmly welcome guests, seat them efficiently and manage reservations. You will assist in setting up tables, maintain guest databases, and ensure adherence to LQA and hotel standards.

The role involves handling inquiries, coordinating with the culinary team for buffet labeling, and supporting the service team during peak periods. The ideal candidate has at least 1 year in F&B/hotel guest services, excellent English, and cash handling experience.