Hospitality Training & Development Lead

Tanqeeb; Abu Dhabi; On-site; AED 60,000 - 100,000; Full time

Job summary

Marriott International, The Ritz-Carlton brand, seeks a training-focused professional to assist in identifying development needs and delivering programs that support service excellence. You will help design effective training plans and measure ROI while aligning with guest satisfaction goals across luxury hospitality properties.

The role emphasizes administering and evaluating programs, budget awareness, and leadership in guest service, with opportunities to influence hotel-wide learning culture.

Qualifications

• Identifies training needs to improve service and guest experience.
• Designs and develops training programs for product knowledge, philosophy, and leadership.
• Delivers custom and corporate training with emphasis on ROI Measurement.

Responsibilities

• Promotes training programs to employees.
• Demonstrates hospitality leadership and supports guest relations.
• Helps employees meet guest expectations through ongoing training.
• Uses effective methods to ensure understanding of guest satisfaction.
• Meets with the training cadre to support initiatives.
• Observes behaviors and provides feedback to staff and managers.

Skills

Training needs analysis

Program design

Facilitation

Education

2-year degree with trainer certification

Bachelor's degree with trainer certification

Job description

Marriott International, The Ritz-Carlton brand, seeks a training-focused professional to assist in identifying development needs and delivering programs that support service excellence. You will help design effective training plans and measure ROI while aligning with guest satisfaction goals across luxury hospitality properties.

The role emphasizes administering and evaluating programs, budget awareness, and leadership in guest service, with opportunities to influence hotel-wide learning culture.