Training Manager - Learning and Development

The Ritz-Carlton Hotel Company, L.L.C.; Abu Dhabi; On-site; AED 134,000 - 201,000; Full time

Job summary

The Ritz-Carlton Hotel Company, L.L.C. is seeking a Training Manager in Abu Dhabi to translate business and service expectations into practical employee development programs.

You will identify performance gaps, support targeted learning initiatives, and assess training effectiveness on guest service and operations. Collaborating with operational leaders, you will promote ongoing training that enhances service excellence, reinforce Ritz-Carlton standards, and help cultivate a positive guest

Qualifications

• A 2-year degree from an accredited university in Human Resources, Hospitality, Business Administration, or related major, plus 1 year of experience in HR or related area and certified trainer status.
• Or a 4-year bachelor’s degree in HR / Hospitality / Business Administration or related major with certified trainer status; no work experience required under this pathway.

Responsibilities

• Translate business and service expectations into practical employee development programs.
• Identify performance gaps and support targeted learning interventions.
• Evaluate training impact on guest service and hotel operations.
• Promote and monitor ongoing employee training to meet guest expectations.
• Lead collaboration with managers to ensure training aligns with business goals.
• Observe service behaviors and provide constructive feedback to individuals or teams.

Skills

Training planning

Leadership in guest service

Education

2-year degree in HR / Hospitality / Business

4-year bachelor’s degree in HR / Hospitality / Business

Job description

Training Manager - Learning and Development

Job Snapshot

Role: Training Manager

Location: Abu Dhabi, United Arab Emirates

Industry: Hospitality

Function: Training

Experience: 1 year of relevant experience with a 2-year degree, or no work experience required with a 4-year bachelor 's degree

Job Type: Full-time

Job Details

Country: United Arab Emirates

City: Abu Dhabi

Industry: Hospitality

Function: Training

Salary: Not disclosed

Gender: No Preference

Candidate Nationality: Not specified

Job Type: Full-time

Job Number 26107417

Position Type: Management

Work Arrangement: This is an on-site position and is not located remotely.

Role Purpose

The Training Manager helps translate business and service expectations into practical employee development programs. Working with operational leaders and employees, the role identifies performance gaps, supports targeted learning interventions, evaluates whether training is being applied in daily operations, and contributes to continuous improvement in guest service.

Employee Training Programs

• Promote available training programs and keep employees informed about learning opportunities.
• Support ongoing employee training focused on understanding and meeting guest expectations.
• Help employees identify specific behaviors that contribute to service excellence.
• Apply effective training methods that strengthen understanding of guest satisfaction principles.
• Meet regularly with the training cadre to coordinate and support training activities.
• Observe employee service behaviors and provide appropriate feedback to individuals or managers.
• Demonstrate leadership in guest hospitality and model excellent customer service.
• Help create a positive environment for guest relations.

Training Evaluation and Effectiveness

A key part of the role is determining whether learning activities produce measurable improvements in employee performance and hotel operations.

• Monitor enrollment and attendance for training classes.
• Meet with training participants to assess progress and address concerns.
• Partner with operational leaders to evaluate employee technical and leadership skills.
• Review guest comment cards, satisfaction results, and other available information to identify improvement opportunities.
• Measure how effectively learning from training courses transfers into daily operations.
• Ensure adult learning principles are incorporated into training programs.
• Use evaluation findings to support appropriate changes to training methods or retraining activities.

Learning and Development Planning

The Training Manager assists in identifying performance gaps and works with managers to develop learning initiatives that address specific operational needs. Current training and development programs are aligned with key business indicators, while targeted training is developed to improve service performance. The role also helps establish clear guidelines so employees understand performance expectations and operating parameters. Guest satisfaction remains an important component of development activities and departmental discussions, supporting an ongoing focus on service improvement.

Training Budget Support

• Assist with development of the Training budget as required.
• Help manage the budget in alignment with Human Resources and property financial objectives.
• Monitor controllable departmental expenses against established budget goals.
• Use the P-card when appropriate to control and monitor departmental expenditures.

Candidate Profile

Candidate Profile Candidates may qualify through either of the following education and experience pathways:

• A 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or a related major, together with 1 year of experience in Human Resources or a related professional area and certified trainer status. OR A 4-year bachelor 's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or a related major, together with certified trainer status. No work experience is required under this pathway.

Training and Service Leadership

The position reinforces brand values and company philosophy throughout training and development activities. It requires close collaboration with managers and operational leaders to ensure employees can demonstrate the technical, leadership, customer service, and guest satisfaction skills addressed through training. The role also supports a culture of continuous improvement by connecting employee development with service performance and broader business results.

The Ritz-Carlton Gold Standards

The Ritz-Carlton Gold Standards form the foundation of the brand 's approach to luxury hospitality. The Training Manager plays an important role in reinforcing these standards through employee development and is expected to learn and exemplify principles including the Credo, Employee Promise, and Service Values.

About the Company

The Ritz-Carlton operates more than 100 award-winning properties worldwide and is part of Marriott International 's portfolio of brands. Its Ladies and Gentlemen create distinctive luxury hospitality experiences guided by The Ritz-Carlton Gold Standards.