Hospitality Training Leader for Guest Experience

The Ritz-Carlton Hotel Company, L.L.C.; Abu Dhabi; On-site; AED 134,000 - 201,000; Full time

Job summary

The Ritz-Carlton Hotel Company, L.L.C. is seeking a Training Manager in Abu Dhabi to translate business and service expectations into practical employee development programs.

You will identify performance gaps, support targeted learning initiatives, and assess training effectiveness on guest service and operations. Collaborating with operational leaders, you will promote ongoing training that enhances service excellence, reinforce Ritz-Carlton standards, and help cultivate a positive guest

Qualifications

• A 2-year degree from an accredited university in Human Resources, Hospitality, Business Administration, or related major, plus 1 year of experience in HR or related area and certified trainer status.
• Or a 4-year bachelor’s degree in HR / Hospitality / Business Administration or related major with certified trainer status; no work experience required under this pathway.

Responsibilities

• Translate business and service expectations into practical employee development programs.
• Identify performance gaps and support targeted learning interventions.
• Evaluate training impact on guest service and hotel operations.
• Promote and monitor ongoing employee training to meet guest expectations.
• Lead collaboration with managers to ensure training aligns with business goals.
• Observe service behaviors and provide constructive feedback to individuals or teams.

Skills

Training planning

Leadership in guest service

Education

2-year degree in HR / Hospitality / Business

4-year bachelor’s degree in HR / Hospitality / Business

Job description

The Ritz-Carlton Hotel Company, L.L.C. is seeking a Training Manager in Abu Dhabi to translate business and service expectations into practical employee development programs.

You will identify performance gaps, support targeted learning initiatives, and assess training effectiveness on guest service and operations. Collaborating with operational leaders, you will promote ongoing training that enhances service excellence, reinforce Ritz-Carlton standards, and help cultivate a positive guest