Hospitality Office Coordinator

The Ritz-Carlton Hotel Company, L.L.C.; Abu Dhabi; On-site; AED 60,000 - 86,000; Full time

Job summary

The Ritz-Carlton Hotel Company, L.L.C. in Abu Dhabi is seeking a proactive Administrative Associate to serve as the point of contact for guests by phone and email, handling inquiries and reservations with accuracy.

You will update records, prepare documents, and collaborate with colleagues to ensure seamless service. This role upholds Marriott's Gold Standards and supports guests while maintaining confidentiality and professional appearance.

Responsibilities

• Serve as the point of contact for clients by phone and email to respond to questions and requests.
• Enter and retrieve information in computer databases to update records, files, reservations, and guest inquiries.
• Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software.
• Follow all company policies, ensure uniform and professional appearance, maintain confidentiality, and protect company assets.
• Welcome and acknowledge guests according to standards, anticipate and address service needs, assist individuals with disabilities, and thank guests with appreciation.
• Move, lift, and place objects weighing <= 10 pounds without assistance.
• Perform other reasonable duties as requested by Supervisors.

Skills

Customer service

Job description

The Ritz-Carlton Hotel Company, L.L.C. in Abu Dhabi is seeking a proactive Administrative Associate to serve as the point of contact for guests by phone and email, handling inquiries and reservations with accuracy.

You will update records, prepare documents, and collaborate with colleagues to ensure seamless service. This role upholds Marriott's Gold Standards and supports guests while maintaining confidentiality and professional appearance.