Holiday Product & Travel Ops Specialist

HolidayMarket.ae; Dubai; On-site; AED 51,000 - 61,000; Full time

Job summary

HolidayMarket.ae in Dubai is seeking a Holiday Product – Administrative Executive to support front-end Sales and back-end travel operations, focusing on daily bookings and website product management.

The ideal candidate has a strong travel industry background, excellent system-handling skills, and a focus on product innovation. Bachelor’s degree in tourism/related field; 2+ years’ experience required.

Qualifications

• Bachelor's degree in Tourism, Business Administration, or a related field
• Minimum 2+ years of proven experience in product and operations within the travel and tourism industry
• Strong knowledge of international and domestic travel markets, destinations, and trends (GCC market exposure preferred)
• Excellent negotiation, communication, and interpersonal skills
• Proficiency in travel software, CRM systems, and Microsoft Office Suite
• Ability to work under pressure, manage multiple priorities, and meet tight deadlines

Responsibilities

• Plan and manage the end-to-end delivery of holiday packages, ensuring seamless customer experiences.
• Coordinate with suppliers, airlines/transport providers, and accommodation partners to secure optimal deals and quality services.
• Monitor and improve operational processes for efficiency and cost-effectiveness.
• Handle customer escalations and resolve issues promptly to maintain high satisfaction levels.
• Ensure compliance with legal and regulatory requirements applicable to the travel industry.
• Manage all bookings after sales close and provide post-sales customer support.
• Design attractive holiday packages tailored to various customer segments — families, corporate clients, and luxury travelers.
• Conduct market research to identify customer preferences and emerging travel trends.
• Introduce innovative offerings to differentiate the company in a competitive market.
• Update all products on the website and maintain validity, cost, and other key content

Skills

Negotiation

Communication

CRM systems

Travel software

Microsoft Office

Education

Bachelor's degree in Tourism/Business Administration

Master's degree preferred

Tools

Travel software

CRM systems

Microsoft Office Suite

Job description

HolidayMarket.ae in Dubai is seeking a Holiday Product – Administrative Executive to support front-end Sales and back-end travel operations, focusing on daily bookings and website product management.

The ideal candidate has a strong travel industry background, excellent system-handling skills, and a focus on product innovation. Bachelor’s degree in tourism/related field; 2+ years’ experience required.